Director shaping employee experience, communications, DEI, and workplace culture at Safe Software. Improving life at the company behind FME, an enterprise data integration platform.
About the role
- Director overseeing the strategic and operational activities of Patient Support Programs for Sentrex Health Solutions. Leading a high-performing team to ensure service excellence and profitability.
Responsibilities
- Participate and oversee strategic, budgetary, and operational activities of the Specialty Services programs.
- Responsible for the operation of a full range of services for specific programs.
- Direct the efforts of the team in developing project plans.
- Present strategic and operational plans for key business units.
- Make recommendations for long-term strategies.
- Ensure ongoing profitability of Portfolio of Programs.
- Oversee Program Specific Material Development.
- Manage the financials of the department.
- Ensure Program and Customer Service Excellence.
Requirements
- University degree in applicable field.
- Broad knowledge and training in business administration, accountancy, sales, marketing, or similar vocations.
- 7 years of relevant experience
- 5 years in a progressive management role.
- Experience in the pharmaceutical industry considered an asset.
- General knowledge of reimbursement, patient assistance programs, database elements, functionality and operational policies and processes.
- Dynamic leader who can energize multi-disciplinary work teams.
- Knowledge of full-service call center programs.
- Ability to interpret financial data and manage a budget.
- Strong customer/client management background.
- Exceptional project management skills.
- Good analytical, conceptual, and problem-solving skills.
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- RRSP Matching Program
- Employee & Family Assistance Program
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