Director overseeing the strategic and operational activities of Patient Support Programs for Sentrex Health Solutions. Leading a high-performing team to ensure service excellence and profitability.
Responsibilities
Participate and oversee strategic, budgetary, and operational activities of the Specialty Services programs.
Responsible for the operation of a full range of services for specific programs.
Direct the efforts of the team in developing project plans.
Present strategic and operational plans for key business units.
Make recommendations for long-term strategies.
Ensure ongoing profitability of Portfolio of Programs.
Oversee Program Specific Material Development.
Manage the financials of the department.
Ensure Program and Customer Service Excellence.
Requirements
University degree in applicable field.
Broad knowledge and training in business administration, accountancy, sales, marketing, or similar vocations.
7 years of relevant experience
5 years in a progressive management role.
Experience in the pharmaceutical industry considered an asset.
General knowledge of reimbursement, patient assistance programs, database elements, functionality and operational policies and processes.
Dynamic leader who can energize multi-disciplinary work teams.
Knowledge of full-service call center programs.
Ability to interpret financial data and manage a budget.
Strong customer/client management background.
Exceptional project management skills.
Good analytical, conceptual, and problem-solving skills.
Benefits
Competitive Salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
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