Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
About the role
- VP leading IT infrastructure, security, and operations for Serve Robotics’ sidewalk-robot delivery business. Scaling enterprise systems, teams, and support across distributed facilities and robotics operations.
Responsibilities
- Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals, owning budget, vendor selection, contract decisions and key technology investment prioritization
- Partner with engineering, security, operations, HR, finance, facilities and growth teams to ensure IT enables business expansion and robotics innovation
- Lead IT planning for new markets, facilities, acquisitions, and major company initiatives
- Lead IT diligence and IT integration strategy and execution for M&A
- Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability
- Implement collaboration, productivity, and ERP systems
- Support IoT and edge-device deployments for robotics delivery operations
- Partner with security leaders on access controls, identity management, segregation of duties, endpoint protections, and incident response
- Own implementation, operation, and continuous improvement of IT security controls
- Ensure compliance with SOX, SOC 2, GDPR, and related requirements
- Build, mentor, and scale a high-performing IT team
- Establish and deliver on SLAs for IT support across offices, labs, and depots
- Lead management of SaaS applications, vendors, and budgets
- Create automated experiences in Identity Access Management, IT Help Desk, and Employee Lifecycle Automation
- Drive continuous improvement in helpdesk and IT services
Requirements
- 15+ years in IT infrastructure and operations, with 8+ years in leadership
- Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies
- Experience managing live operations across multiple time zones and supporting rapid operational expansion
- Deep expertise in networking, cloud platforms, identity management, and enterprise systems
- Track record of hiring and scaling IT teams and infrastructure
- Excellent communication, leadership and vendor management skills
- Known for responsiveness, reliability, and strong follow-through
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