Senior Staff Cloud Security Engineer – Operational Technology

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About the role

  • Cloud security leader supporting ServiceNow’s AI-native SaaS security and Canadian enterprise customers. Leading customer security engagements, incident investigations, and cloud security improvements.

Responsibilities

  • Lead multifaceted security conversations, primarily focused on Canadian Energy and Utility customers and prospects
  • Understand security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI
  • Support ServiceNow’s Sales Teams in pre- and post-sales efforts
  • Respond to prospect and customer security questions and questionnaires
  • Conduct security calls with customers
  • Present and evangelize on AI and cloud adoption and assurance
  • Contribute to the overall messaging and positioning of the Security Office
  • Coordinate and manage the end-to-end customer cloud security experience
  • Participate in security industry forums, communities, and standards organizations
  • Participate in discussions and presentations with partners and customers
  • Investigate and understand cloud and AI threats
  • Serve as an escalation point for security incidents and investigations
  • Work with internal teams to resolve security issues and conduct postmortems to ensure proper remediation
  • Propose and develop structural or design changes to advance ServiceNow’s cloud security posture
  • Lead cross-functional teams
  • Contribute to contract negotiations related to security terms

Requirements

  • Minimum 12 years experience in IT
  • Minimum 5 years in Cloud Security
  • Candidate must be eligible to obtain and hold a reliability status in Canada
  • Solid understanding of security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI
  • Expertise in IT, OT, IOT, Medical device, and Critical Infrastructure Security
  • ServiceNow ITOM and/or Armis expertise is a plus
  • Excellent communication and presentation skills, including strong interpersonal and customer-facing skills
  • Experience with Cloud Operations, either as a customer or provider, is required
  • Expertise in enterprise cyber defense techniques
  • Desired certifications: CISSP, CISM, CSSP, CEH or equivalent
  • General understanding of ITIL and ITSM
  • Understanding of the sales life cycle
  • Expertise in Threat analysis and enterprise cyber defense techniques
  • Deep understanding of Security Operations
  • Ability to articulate complex issues to executives and customers
  • Strong interpersonal skills
  • Self-motivated and driven; ability to perform and excel with little supervision
  • Able to serve as an authoritative source on security
  • Excellent collaborator and teammate
  • Fluent in English
  • French speaking is a plus

Benefits

  • Remote work flexibility
  • Company sponsorship and support for the Government of Canada Reliability Status screening process
  • Opportunity to work with a global team
  • Participation in security industry forums, communities, and standards organizations
  • Professional exposure through presentations at internal and external conferences

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

CloudIoTITSMServiceNow

Location requirements

RemoteCanada

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