Lead security for Duetto's hotel revenue management platform across AWS, DevSecOps, compliance, incident response, and enterprise customer trust. Own the security posture for a global hospitality technology business.
About the role
- Team Lead protecting Wealthsimple clients through fintech risk, fraud, and security operations. Managing CX specialists, threat response, compliance workflows, and performance delivery.
Responsibilities
- Lead a frontline squad of 6–12 CX Specialists at the intersection of Client Experience, Platform Security, and Risk Operations
- Actively manage intraday volume across risk channels to hit input targets and output benchmarks
- Monitor real-time volume patterns for threat surges and dynamically reallocate squad capacity
- Serve as senior operational point of contact for complex fraud, social engineering, identity compromise, and AML red flags
- Partner with InfoSec, Fraud Ops, and Compliance to refine verification workflows and reduce platform vulnerabilities
- Drive performance through weekly 1:1s, monthly developmental sessions, and quarterly performance reviews
- Conduct quality calibrations to enforce regulatory, privacy, and security protocols while maintaining client empathy
Requirements
- Minimum 2+ years of formal people leadership experience with a track record of driving measurable performance improvements
- Practical understanding of retail fintech risk vectors, including account takeovers, social engineering, identity verification (KYC), AML, and core cybersecurity hygiene
- Demonstrated mastery in de-escalating distressed or adversarial clients during critical security lockouts or active loss events
- Bilingual fluency in French and English, or relevant industry certifications (CSC, ACAMS), is an asset
- Availability for rotational shifts between 8:00 AM and 8:30 PM EST, across 7 days a week
- Full-time availability for 40 hours per week
- Legally eligible to work in Canada
- Permanent residence in Canada
Benefits
- Top-tier health benefits and life insurance
- Long-term group savings with employer match, through Wealthsimple for Business
- 20 vacation days per year
- 4 wellness days per year
- Unlimited sick and mental health days per year*
- Work outside Canada for up to 90 days per year*
- Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
- Equity compensation for permanent employees
- Hybrid team collaboration across North America
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