Agent(e) d’admission en santé mentale chez Dialogue, fournisseur canadien de soins virtuels. Accueil téléphonique des membres, coordination des rendez - vous et accès aux soins du PAE.
About the role
- Product Success Specialist activating and optimizing ServiceTitan’s AI Virtual Agent for Canadian customers. Driving adoption, troubleshooting, retention, and measurable ROI across the post-sale journey.
Responsibilities
- Own the end-to-end onboarding experience for new Virtual Agent customers
- Run tailored product demonstrations using customers’ data and workflows
- Drive continued, high-quality usage of Virtual Agents across a book of business
- Track adoption metrics and proactively address product usage drop-off
- Identify underutilizing customers and lead optimization sessions
- Manage a book of business focused on retention, ROI demonstration, and customer health
- Develop personalized plans based on customers’ business drivers and pain points
- Build customer trust to drive positive sentiment, referrals, and future product adoption
- Handle first-level configuration questions
- Troubleshoot booking failures and triage support issues through established escalation paths and templates
- Document recurring questions and gaps for product and enablement teams
- Translate usage patterns and friction points into actionable Product feedback
- Partner with GTM, marketing, and implementation teams on onboarding playbooks, campaigns, and feature-adoption initiatives
Requirements
- 2–4 years of experience in customer success, account management, implementation, or solutions engineering
- Experience ideally in a SaaS or technical product environment
- Track record of owning the post-sale relationship, including activation, adoption, retention, and renewal
- Comfort with configuration, troubleshooting, and learning how a product works under the hood
- Strong communication skills and ability to simplify complex concepts for customers of all technical levels
- Data-driven mindset using adoption metrics and account trends to prioritize time and identify risk
- Self-starter able to thrive in a fast-moving, ambiguous environment with minimal hand-holding
- Experience in the home services industry is a strong plus
- Proficiency in Salesforce or similar CRM tools is a plus
- BA/BS degree preferred
Benefits
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Programs and events
- Bonusly rewards
- Peer-nominated awards
- Company-paid medical, dental, and vision for you and your dependents
- RSP match
- Employee assistance program
- Parental leave and support
- Up to $20k in adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Financial planning tools
- Equity
- Potential bonus eligibility
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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