Account Manager growing enterprise customer revenue for Mosaic AI’s configurable technical - support platform. Driving module adoption, renewals, ROI cases, and executive expansion strategies.
About the role
- Account Management Manager transforming ShareGate's Microsoft 365 renewal motion into segmented expansion and cross-sell growth. Leading 4–8 Account Managers across GRR, NRR, coaching, forecasting, and customer retention.
Responsibilities
- Own the transition from a fast, transactional renewal motion to a segmented renewal motion with cross-sell revenue
- Lead 4–8 Account Managers accountable for GRR, NRR, and expansion
- Hit team-level GRR, NRR, and expansion targets through a proactive, structured renewal motion
- Transform the high-velocity renewal team into a segmented, expansion-led team while maintaining throughput
- Grow cross-sell revenue by leading the ShareGate Protect motion into the existing Migrate customer base
- Develop Account Managers through weekly 1:1s, pipeline reviews, and live deal coaching
- Surface churn signals early, coach save plays, and escalate revenue at risk
- Deliver trusted forecasts, maintain HubSpot pipeline hygiene, and use AI to turn CRM data into decisions
- Partner with RevOps, Channel, Finance, and Legal on segmentation, reporting, and capacity planning
- Report to the Director, Account Management and collaborate with Channel, RevOps, Finance, Legal, HR, Sales Enablement, and Product Marketing
Requirements
- 2+ years leading an Account Management or Customer Success function accountable for renewal and expansion targets, with a track record of hitting them
- Experience with both high-velocity transactional renewals and white-glove strategic accounts
- Judgment to match the account motion to customer needs
- Builder's instinct and ability to test bets and change course
- Strong leadership through change, including over-communication and honest communication amid uncertainty
- Strong coaching instincts and radical candor
- Working AI fluency, including building workflows and analyzing CRM data
- HubSpot experience is a plus
- Familiarity with the Microsoft 365 ecosystem is a bonus
- Experience shifting a velocity-driven team to an expansion-led model is a bonus
Benefits
- Pay mix: 65% base salary, 35% variable
- LTIP program, share in Workleap's long-term growth
- RRSP
- Family health insurance
- Telemedicine
- Annual wellness budget
- Flexible vacation policy
- Remote work, with access to our Montreal office
- In-person gathering twice a year
- Claude access, for everyone
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