Account Manager growing enterprise customer revenue for Mosaic AI’s configurable technical - support platform. Driving module adoption, renewals, ROI cases, and executive expansion strategies.
About the role
- Account Manager growing customer revenue and lifetime value for SinaLite, a Canadian wholesale trade printer and packaging provider. Managing accounts, expansion opportunities, retention, and cross-functional delivery.
Responsibilities
- Manage and grow an assigned book of business, focusing on increasing revenue and customer lifetime value
- Identify and pursue upsell, cross-sell, and account expansion opportunities
- Meet or exceed monthly and quarterly sales, revenue, and activity targets
- Build long-term relationships with key customer stakeholders
- Onboard new customers and support retention and reduced churn
- Review account performance and develop strategies to maximize customer spend
- Collaborate with Customer Experience, Production, and other internal teams to ensure excellent service and on-time delivery
- Provide professional guidance and solutions based on customer business needs
- Maintain accurate customer, opportunity, forecasting, and activity information in Salesforce
- Present account performance and growth opportunities to the Sales Director
- Conduct client visits when required
- Stay informed on industry trends, customer needs, and emerging opportunities
Requirements
- Previous experience in Account Management, Sales, or Customer Growth, ideally within wholesale printing
- Demonstrated ability to grow existing accounts and identify new revenue opportunities
- Strong communication, relationship-building, and negotiation skills
- Excellent organizational and time-management abilities
- Comfortable working independently while collaborating across multiple departments
- Strong customer-service mindset with a focus on building lasting relationships
- Results-oriented and comfortable working toward defined sales KPIs and revenue targets
- Adaptable and comfortable working in a fast-paced, growth-oriented environment
- Experience in printing, packaging, CPG, or manufacturing is an asset
- Experience using Salesforce, ZoomInfo, and/or Outplay is an asset
Benefits
- Comprehensive health insurance and paramedical coverage for you and your loved ones
- Casual dress code
- On-site parking
- Clear pathways for growth and advancement
- Company-sponsored learning opportunities
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