Customer Reliability Engineer at OpsGuru, enhancing customer service through cloud solutions. Leading reliability investigations and employing cutting - edge technology for digital transformation.
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Cloud Performance Engineer – Site Reliability Engineer
Posted 7 hours ago
About the role
- Site Reliability Engineer responsible for performance and reliability of cloud services at Smile Digital Health. Collaborating with teams to develop and improve performance testing frameworks and systems.
Responsibilities
- Collaborate with our Security Operations teams to help define and implement best practices around Cloud Service Provider configuration for Azure and other cloud providers.
- Develop, implement and coordinate a multi-tenant approach around service offerings for DB, Container platform, Authentication, Certificates, and Product Registries etc.
- Design and maintain performance testing strategies, framework, and environments in the cloud.
- Develop and maintain cost/utilization tracking and attribution processes for all Cloud Service Providers.
- Create documentation around Cloud Service Provider offerings detailing use cases, best practices, and implementation details.
- Develop and maintain technical relationships with our core Cloud Service Providers.
- Implement and maintain a secure and scalable infrastructure platform for delivering Cloud Services applications.
- Ensure that internal and external SLA’s meet and exceed expectations, and ensure that system centric KPIs are continuously monitored and improved.
- Create tools for automating deployment, monitoring and operations of the overall platform.
- Participate in an on-call rotation to provide application support, incident management, and troubleshooting.
- Provide ongoing maintenance and support of internal tools, improve system health and reliability.
- Assist customers with the on-site deployments when needed.
- Implement and manage observability tools (logging, metrics, tracing) for performance insights, Otel and Grafana Stack preferred
Requirements
- Demonstrated expertise in cloud service providers and best practices around implementation and configuration, preferably managing Azure on behalf of multiple teams for a company that delivers SaaS products.
- Proven experience working with microservices architecture, with a strong focus on Java-based services.
- Experience in applying chaos engineering practices to evaluate and enhance system resiliency.
- Skilled in troubleshooting performance issues, including analyzing time consumption, allocating resources, and recommending optimizations.
- Familiar with performance testing methodologies and tools to assess system behavior under load.
- Experience with deployment and usage of observability tools such as Prometheus and the Grafana suite.
- Proven experience designing and executing performance test plans (load, stress, soak, and spike testing) to validate that application services sustain 500+ transactions per second (TPS) within defined latency and error-rate thresholds.
- Hands-on experience with performance/load testing tools such as JMeter, Gatling, Azure Load Testing
- Experience tuning and validating autoscaling (Kubernetes/OpenShift HPA, Azure scale sets) to ensure required TPS is met under variable load without breaching cost or resource constraints
- Experience tuning Kafka (partitioning, consumer group sizing, throughput/latency trade-offs) and other messaging/queueing components to sustain target transaction rates.
- Experience with Azure-native monitoring and diagnostics (Azure Monitor, Application Insights, Log Analytics) to correlate throughput, latency, and error metrics during test execution.
- Proven experience with Security and Compliance (SOC2, HIPAA, ISO27001) best practices and how to implement controls that support high-velocity software delivery teams.
- Proficiency in Terraform, Ansible or Chef.
- Expertise in troubleshooting, support escalation, on-call process optimization and documenting knowledge.
- Passionate about Infrastructure as code, automation, and developing solutions that help developers move quickly and safely.
- Familiarity with infrastructure management and operations lifecycle concepts and ecosystem.
- Experience operating and maintaining production systems in a Linux and public cloud environment.
- You have prior experience working in high-performance or distributed systems, while we strive to hire at a variety of experience levels.
- Working knowledge of industry best practices regarding information security
- Previous experience building or maintaining a large-scale Cloud service.
- Proven ability to prioritize and track multiple projects in parallel.
Benefits
- Remote Work Environment
- Flexible Time Away From Work Policy including PTO, Personal and Sick Days
- Competitive Salary and Health/Medical Benefits
- RRSP/TFSA/401K Employee Contribution
- Life and Disability
- Employee Assistance Program
- FHIR Study Program and Skillsoft Learning
- Super HAPI Fun Club
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