About the role

Enterprise Sales Support Specialist supporting Softchoice’s cloud, AI, software, and digital workplace solutions. Managing quotes, annuity business, contracts, vendors, and customer relationships.

Responsibilities

Partner with Enterprise customers, Inside Sales Client Advisors, and Account Executives
Research and fulfill quote requests
Provide reporting and post-sales support
Help manage customers’ annuity business
Stay knowledgeable about technology trends, pricing programs, and selling processes
Build relationships with sales representatives, vendors, customers, and coworkers
Collaborate with other departments to improve the customer experience
Find optimal pricing, product availability, and alternative solutions with partners and vendors
Assist with forecasting equipment, arranging specialized delivery, and maintaining project documentation
Reduce escalations and customer risk
Identify opportunities to increase the number of vendors sold to Strategic clients
Perform complex contract management
Consult with clients and use company resources and presales teams to address business problems
Facilitate interactions between customers and vendors/manufacturers
Prepare for transition into an Enterprise Inside Sales Client Advisor role within a year

2+ years of customer service experience
2+ years of sales experience
High level of commitment to exceptional customer service and relationship building
Strong written and verbal communication skills
Strong problem-solving, organizational, and interpersonal skills
Ability to work individually and in a team environment
Ability to work in a very fast-paced sales environment
Proficiency in MS Office tools: Outlook, Word, Excel, and PowerPoint
Experience using enterprise-grade reporting tools, such as Oracle/BI, an asset
Proficiency in Salesforce, an asset
High school diploma or equivalent, preferred
Criminal record check, education verification, and reference checks required before starting