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Technical Support Specialist – IDMC Platform
LinkedIn Recruiter Post
Hiring a Technical Support Specialist for Informatica IDMC & Data Governance in Toronto. Full - time, onsite, 6 - 8 years experience.
About the role
- Senior IT Administrator managing data loss prevention program in hybrid role at Spreedly. Supporting IT operations and collaborating with Security Team in diverse work culture.
Responsibilities
- Own the day-to-day operation and continued development of the data loss prevention (DLP) program, including implementation follow-through, alert monitoring, incident triage, policy tuning, refinement, and documentation.
- Serve as the directly responsible individual and internal subject-matter expert for DLP tooling and processes.
- Administer and improve Nightfall policies, investigate potential data-exfiltration alerts, and partner with the Security Team on appropriate responses.
- Help manage the SquareX Browser Detection and Response tool and related controls that support the secure use of browsers, AI tools, and company data.
- Administer Jamf and support endpoint management, patching, and workstation health across the organization.
- Own the remediation of workstation vulnerabilities identified through tools such as CrowdStrike, including coordinating directly with end users when action is required.
- Support software lifecycle management as work transitions from vendor management tooling (Tropic) to IT, including SSO setup and user provisioning.
- Provide backup support for Okta administration and contribute to reliable identity and access operations.
- Assist with end-user services, including onboarding, offboarding, device provisioning, ticket support, and other operational needs.
- Troubleshoot unfamiliar technical issues methodically, communicate progress clearly, and follow through to resolution.
- Identify thoughtful ways to use AI within IT to improve processes, enable colleagues, and support secure adoption across the organization.
- Build productive relationships across Enterprise IT, Security, PeopleOps, Legal/Compliance, and the wider business, translating technical risks and decisions for different audiences.
Requirements
- 5+ years of broad IT administration experience across endpoint operations, identity and access, software provisioning, patching, and user support.
- Strong experience administering Jamf and supporting managed endpoints.
- Excellent troubleshooting skills and the ability to work through unfamiliar problems, even when the answer is not immediately clear.
- Experience taking ownership of operational programs, including monitoring, documentation, continuous improvement, and cross-functional coordination.
- The judgment to triage incidents, work effectively under pressure, and adapt as priorities change.
- Clear business communication skills — the ability to explain technical topics, risks, and tradeoffs to nontechnical partners, including executives.
- A track record of accountability, including speaking up, learning from mistakes, and following through on commitments.
- Curiosity and the ability to learn new systems quickly, rather than relying on experience with every tool in our environment.
- A collaborative, low-ego, team-first approach to working closely with Enterprise IT and Security colleagues.
Benefits
- Competitive salary + Equity
- Group Life Insurance and Disability Coverage
- Medical, Vision, and Dental coverage
- Pension contribution
- Open Paid Time Off policy
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- $1,000 annual professional development stipend
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employees
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MULTIPLE OPPORTUNITIES ACROSS CANADA
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