About the role

Telephone claims adjuster settling residential insurance claims for Square One Claims. Handling coverage decisions, customer communications, contractor quotes, settlements, and payments remotely.

Responsibilities

Settle residential insurance claims primarily via telephone using the online claims processing system
Receive assignments within authority, make first contact, and gather loss details by telephone
Work with customers and contractors to replace or restore damaged property
Set reserves and maintain an efficient follow-up system
Secure telephone statements and analyze coverage
Prepare opening and closing loss summaries, maintain current notes, and request payments
Identify policies requiring underwriting reviews
Review the claims process and help customers submit required information
Determine coverage and explain decisions
Evaluate and approve contractor quotations
Assist with schedules and repair or replacement of lost or damaged property
Negotiate settlements, arrange payments, and finalize claims
Collaborate with independent adjusters on file action plans and provide proactive file instructions
Maintain training and industry knowledge

At least 1 year of property claims telephone adjusting experience or relevant insurance experience
At least 1 year of tenure with a recent employer
A high school diploma
A Level 1 or 2 BC or AB adjusters license, or the ability to obtain one
Superior analytical and decision-making skills
Effective communication, active listening and questioning skills
Ability to handle conflict effectively
Superior attention to detail and organizational skills
Ability to receive, apply, and provide constructive feedback