Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
About the role
- NonStop Support Specialist troubleshooting HPE NonStop systems and supporting customers for a specialized security-solutions technology company. Delivering technical presentations, product training, and backup QA testing.
Responsibilities
- Provide responsive technical support to customers by addressing questions and resolving issues professionally and efficiently.
- Troubleshoot HPE NonStop platform issues with internal technical teams.
- Communicate with customers via email, phone, and online channels, ensuring clear follow-up and timely resolution.
- Maintain accurate records of customer interactions, issues, and solutions.
- Participate in training to build in-depth knowledge of the company’s NonStop product portfolio.
- Deliver online technical presentations to customers and sales prospects.
- Provide backup Quality Assurance testing to verify bug fixes and maintain existing product functionality.
- Identify opportunities to improve customer support processes and the overall customer experience.
Requirements
- Hands-on experience with the HPE NonStop platform in a technical support or technical role.
- Previous experience in customer-facing technical support or a related environment.
- Strong written and verbal communication skills, with the ability to explain technical information clearly.
- Strong troubleshooting and problem-solving abilities.
- Excellent organization, diligence, and follow-up skills.
- Confidence presenting technical information virtually to customers and sales prospects.
- Ability to work independently while collaborating effectively with internal teams.
- A proactive, responsive approach to customer support.
Benefits
- Paid Time Off: Competitive vacation and personal days to maintain a healthy work-life balance.
- Health Spending Account & Dental Coverage: Flexible coverage to support your health needs.
- Supportive cross-functional team culture focused on collaboration and innovation.
- Diversity and inclusion commitment.
- Hiring-process accommodation support.
- Human-led assessments and hiring decisions.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual representative supporting English - and French - speaking customers for Prollenium's medical aesthetics products. Processing orders, managing accounts, and resolving issues in a hybrid Richmond Hill role.
German - speaking freelance customer service for TRETMANN’s innovative sports equipment. Handling written Amazon and email support plus incoming calls remotely.
Remote Customer Service Representative supporting online loan applications and funds transfers. Answering customer calls for Propel, a fintech company expanding credit access through AI.
Customer Service Team Lead managing escalations, quality, schedules, and CSR support. Delivering customer experience solutions for pharmaceutical, healthcare, food, and consumer brands.
Enterprise Sales Support Specialist supporting Softchoice’s cloud, AI, software, and digital workplace solutions. Managing quotes, annuity business, contracts, vendors, and customer relationships.
Cisco Customer Experience Consultant designing and deploying customer network solutions. Automating operations with Python and Ansible while leading technical delivery projects.
Remote bilingual customer service representative supporting Propel's fintech customers with loan applications and fund transfers. Handling calls, verification, questions, and escalations in English and Spanish.
Remote Customer Service Representative assisting Propel customers with online loan applications and funds transfers. Handling calls, verification, and customer support for a fintech platform expanding credit access.
Delivery and Support Specialist resolving complex customer and SaaS issues for Genetec. Escalating cases, troubleshooting systems, and supporting international clients.