Strategy and operations manager running cadence, metrics, contracts, and risk for FutureFit AI. Supporting leadership decisions at a SaaS/AI workforce development company.
About the role
- Client Operations & Delivery Lead managing a multidisciplinary team for a B2B SaaS platform focusing on sports, delivering high-volume content and analytics projects with operational leadership.
Responsibilities
- Lead and develop the multidisciplinary team delivering work for the account
- Maintain clear operating picture across priorities, owners, deadlines, dependencies, risks and decisions
- Set workload and standards, inspect delivery and intervene when quality, pace or performance slips
- Run high volume of work across content, publishing, design, analytics, client projects, releases, integrations and AI-enabled services
- Turn unclear requests into practical plans outlining outcomes, scope, owners, actions, dependencies, deadlines and decisions
- Use operating, audience and delivery data to diagnose problems and make decisions
Requirements
- Relevant experience in client operations, delivery leadership, content or publishing operations, programme management, product operations, support operations, media, sport or another high-volume environment
- High agency creating forward motion without waiting for perfect instructions
- Strong judgement deciding what matters now and what needs escalation
- Direct people leadership to set standards, allocate work, and handle performance problems
- Operational grip running several different workstreams at once without losing detail
- Numeracy and analytical ability interrogating imperfect data
- Clear communication explaining complex work simply to team members and senior client stakeholders
- Comfortable working across content, design, analytics, projects, product, engineering and service delivery
- Systems thinking improving mechanisms behind work rather than relying on manual effort
- Practical AI fluency using AI to improve operating loops and validate outputs
- Genuine interest in basketball and sport understanding how live games and timing impact operational priorities.
Benefits
- 33 Days Paid Leave
- Opportunity to work close to major basketball and sports clients
- Modern tooling environment with thoughtful AI use to improve speed, quality, and performance
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