Data integration architecture advisor shaping scalable analytics solutions for Alithya, a global technology consulting network. Guiding enterprise architecture, integration strategies, and data roadmaps.
About the role
- Contract ITSM Business Architect supporting process design and implementation activities across ITSM landscape for large client. Responsibilities include facilitating stakeholder engagement and governance meetings.
Responsibilities
- Design, implement, and improve ITSM processes including Incident, Change, Problem, Knowledge, Request, CMDB, IT Asset Management (ITAM), and Service Catalog Management.
- Facilitate CAB, Change Reviews, Problem Reviews, Knowledge Reviews, workshops, and stakeholder sessions.
- Develop end-to-end recommendations including governance, risks, impacts, implementation approach, and execution plans.
- Create practical process documentation, procedures, standards, work instructions, and governance models.
- Translate business requirements into ServiceNow-aligned processes and solutions.
- Partner with stakeholders, technical teams, and leadership to drive decisions and outcomes.
- Support ITSM governance, service management maturity, CMDB governance, and Asset Management practices.
- Support process adoption, organizational change, and continuous improvement initiatives.
Requirements
- 10+ years of experience in ITSM, Business Architecture, Operational Excellence, Process Improvement, or related discipline(s).
- 5+ years of experience designing and implementing ITSM processes.
- Demonstrated experience with Change, Problem, Knowledge, Incident, Major Incident, CMDB, and Asset Management practices.
- ITIL Foundation certification or higher.
- Experience facilitating workshops, governance meetings, and stakeholder discussions.
- Experience independently driving initiatives from assessment through implementation.
- Experience supporting ITSM transformation and service management maturity initiatives.
- Experience developing operational processes, governance models, and business procedures.
- Experience with ServiceNow, or similar ITSM platforms.
Benefits
- Must have Windows based computer with standard Windows applications
- Computer must be configured for MS Teams meetings and capable of connecting to MBLL’s Microsoft environment and applications such as SharePoint, Teams and OneDrive.
- Must have licenses for all software products required to perform the above responsibilities.
- Must possess own communication device.
- Must have licensed Visio software.
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