Conseiller en architecture bureautique pour Solution SFT et un projet public à Québec. Conception d’infrastructures bureautiques et accompagnement de projets en mode hybride.
About the role
- Contract ITSM Business Architect supporting process design and implementation activities across ITSM landscape for large client. Responsibilities include facilitating stakeholder engagement and governance meetings.
Responsibilities
- Design, implement, and improve ITSM processes including Incident, Change, Problem, Knowledge, Request, CMDB, IT Asset Management (ITAM), and Service Catalog Management.
- Facilitate CAB, Change Reviews, Problem Reviews, Knowledge Reviews, workshops, and stakeholder sessions.
- Develop end-to-end recommendations including governance, risks, impacts, implementation approach, and execution plans.
- Create practical process documentation, procedures, standards, work instructions, and governance models.
- Translate business requirements into ServiceNow-aligned processes and solutions.
- Partner with stakeholders, technical teams, and leadership to drive decisions and outcomes.
- Support ITSM governance, service management maturity, CMDB governance, and Asset Management practices.
- Support process adoption, organizational change, and continuous improvement initiatives.
Requirements
- 10+ years of experience in ITSM, Business Architecture, Operational Excellence, Process Improvement, or related discipline(s).
- 5+ years of experience designing and implementing ITSM processes.
- Demonstrated experience with Change, Problem, Knowledge, Incident, Major Incident, CMDB, and Asset Management practices.
- ITIL Foundation certification or higher.
- Experience facilitating workshops, governance meetings, and stakeholder discussions.
- Experience independently driving initiatives from assessment through implementation.
- Experience supporting ITSM transformation and service management maturity initiatives.
- Experience developing operational processes, governance models, and business procedures.
- Experience with ServiceNow, or similar ITSM platforms.
Benefits
- Must have Windows based computer with standard Windows applications
- Computer must be configured for MS Teams meetings and capable of connecting to MBLL’s Microsoft environment and applications such as SharePoint, Teams and OneDrive.
- Must have licenses for all software products required to perform the above responsibilities.
- Must possess own communication device.
- Must have licensed Visio software.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
GCP FHIR Architect designing GCP healthcare data architectures and FHIR interoperability pipelines. Building compliant clinical data workflows across healthcare formats and APIs.
Senior IT architecture advisor designing complex technology solutions for Desjardins, a cooperative financial services group. Guiding architecture, standards, stakeholders, and delivery teams across strategic initiatives.
Digital Architect shaping technology solutions and sales opportunities for Long View, a North American IT provider. Leading client discovery, architecture, proposals, and service growth.
GCP Architect modernizing healthcare data platforms on Google Cloud. Designing secure FHIR, analytics, integration, and disaster - recovery architectures.
API Architect designing SafelyYou’s healthcare data APIs, microservices, and streaming infrastructure. Owning external data platforms while advancing AI - enabled engineering and governance.
Learning strategy manager designing scalable development programs for TD’s Canadian Banking Contact Centre. Leading needs analysis, instructional design, content development, and stakeholder delivery.
Senior IT architecture advisor designing enterprise solutions for Desjardins Group. Advising stakeholders across data, applications, security, and infrastructure on complex strategic initiatives.
Senior IT architecture advisor designing complex solutions for Desjardins Group’s financial services organization. Advising stakeholders across data, applications, security and infrastructure.
Principal Experience Architect shaping Khan Academy’s cross - product education platform. Owning information architecture, navigation, and multi - role experiences across its learning products.