Manulife financial - services risk director leading GWAM RCSA, control testing, and operational - risk governance. Partnering with business leaders to strengthen accountability, compliance, and risk ownership.
About the role
- Bilingual insurance consultant converting employer-plan members for Sun Life, a global financial-services company. Recommending insurance solutions by phone and meeting sales and premium targets.
Responsibilities
- Receive inbound calls and transferred sales leads from Group Benefits members leaving their employer and seeking to convert health and dental, life insurance, and/or critical illness policies
- Provide phone consultations by reviewing insurance options and recommending solutions aligned with members’ needs
- Build expertise on Sun Life’s range of insurance products
- Fulfill strategic priorities including multi-product selling and partnering with Sun Life’s Career Sales Force
- Resolve problems by clarifying issues, researching answers and alternatives, implementing solutions, and escalating unresolved problems
- Meet Quality Assurance requirements and other key performance metrics
- Contribute to the Rollover Protection sales target by meeting or exceeding individual count and premium targets
- Report to the Sales Manager, Client Solutions
Requirements
- Bilingualism in French and English, both oral and written, required
- Valid and active Life Insurance License (LLQP/PQAP)
- Minimum 2 years of related sales and/or service experience
- Excellent interpersonal, written, and oral communication skills
- Ability to listen, ask probing questions, understand concerns, and overcome objections
- Self-starter with the ability to manage multiple priorities and adapt to change in a fast-paced environment
- Professional and friendly attitude with the ability to quickly develop rapport with customers over the phone
- Strong influencing and closing skills
- Ability to learn and navigate new software quickly
Benefits
- Competitive Base Salary with the potential to earn up to 20% to 30% extra income
- Comprehensive benefits package including medical, dental, life, and disability insurance
- Stock purchase plan
- 3 week paid vacation
- Tuition assistance
- Licensing fees covered
- Continuous education committed to personal growth and development
- Flexible work environment with the choice to work from the office and virtually
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