Technical lead building safe, evaluable LLM agents and AI infrastructure for OpenLoop’s telehealth platform. Setting architecture, observability, retrieval, and model operations direction.
About the role
- Director leading Sun Life’s enterprise AI architecture, governance, and investment roadmaps. Aligning financial-services AI initiatives with regulation, business outcomes, and scalable platforms.
Responsibilities
- Define and maintain the enterprise AI architecture strategy
- Establish target-state AI domain architecture and multi-year roadmaps
- Create AI reference models, standards, principles, policies, and guardrails
- Align AI strategy with enterprise business strategy, technology strategy, and operating model
- Establish visibility into AI investments across global business units
- Identify duplication, fragmentation, risk, and technology overlap
- Drive enterprise-wide reuse and strategic consolidation of AI capabilities
- Guide investment decisions toward scalable enterprise platforms and services
- Own enterprise AI standards, approved technologies, architecture patterns, and reference architectures
- Chair and influence AI architecture governance forums
- Evolve enterprise controls governing AI deployment, autonomy, human oversight, security, risk, and compliance
- Oversee exception management and architecture decision processes
- Develop centralized AI roadmaps supporting business capabilities and strategic priorities
- Coordinate roadmap activities across business groups and technology organizations
- Assess emerging technologies and define adoption strategies
- Advise executives on AI strategy and investment planning
- Communicate AI opportunities, risks, and architectural direction
- Facilitate alignment between business leaders and technology organizations
- Present architecture recommendations to leadership and governance bodies
- Establish Responsible AI architecture principles
- Ensure compliance with regulatory expectations, model governance, privacy obligations, and risk frameworks
- Drive transparency, explainability, accountability, and human oversight standards
- Partner with Risk, Security, Compliance, Legal, and Data leaders to mature AI governance
- Build and mentor an AI architecture community
- Develop AI architecture practices, methodologies, and knowledge-sharing programs
- Support Solution Architects and Domain Architects in adopting enterprise standards
- Define measures for AI investment value realization
- Track enterprise outcomes and adoption trends
- Evolve roadmaps based on outcomes and feedback
Requirements
- Bachelor's degree in Computer Science, Engineering, Data Science, Artificial Intelligence, or related field
- 10+ years of architecture leadership experience
- 5+ years leading enterprise AI, data, analytics, digital transformation, or emerging technology domains
- Proven experience defining enterprise technology strategies and roadmaps
- Experience influencing senior executives and large-scale investment decisions
- Experience within highly regulated industries, preferably insurance, wealth management, banking, or financial services
- Demonstrated experience leading enterprise-wide architecture programs and governance functions
- Deep expertise in Generative AI, Agentic AI, automation, large language models, AI platforms, orchestration frameworks, and enterprise AI operating models
- Strong understanding of architecture governance, roadmaps, standards management, risk, security, and business capability planning
- Exceptional executive communication capability, facilitation, negotiation, and stakeholder management skills
- Strong planning, prioritization, and governance management skills
- Ability to connect AI investments to business outcomes, productivity gains, client experience improvements, operational efficiency, and risk reduction
- Master's degree preferred
- Advanced architecture certifications preferred
- AI-specific certifications highly desirable
Benefits
- Competitive salary and bonus program, based on market scale
- Flexible group insurance program starting on your first day of work
- Time off that allows you to focus on the moments that matter most
- 20 vacation days per year
- Share Ownership Program with employer matching contributions
- A warm, supportive, and inclusive culture
- Flexible work environment with the choice to work from the office and virtually
- Supportive, flexible, and inclusive work environment
- Learning, growth, and career development support
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