Concepteur principal dirigeant la conception de systèmes BAS/CVAC chez Automated Logic. Développement, programmation, essais et mentorat pour des solutions intelligentes d’automatisation des bâtiments.
About the role
- Technical Business Systems Analyst supporting operations for Sun Life, focusing on issue resolution and technical documentation. Collaborating with teams, ensuring efficient ticket management and process improvements.
Responsibilities
- Review, analyze, and triage incoming support tickets
- Assign and route work to the appropriate developers or technical teams
- Create and maintain clear support documentation
- Monitor ticket progress and follow up on open items
- Use technical tools and knowledge to investigate issues
- Contribute to a collaborative operations support culture
Requirements
- Strong analytical and problem-solving skills
- Comfort working in a technical operations support environment
- An understanding of mainframe concepts and technical knowledge such as JCL, SQL, DB2, IMS, and database structures.
- Ability to translate business issues into clear technical context
- Strong communication skills (verbal and written)
- Strong organization and prioritization skills
- A customer-focused mindset and sound risk awareness.
- Curiosity and a continuous improvement mindset
Benefits
- Great Place to Work® Certified in Canada and the US
- Great Place to Work® award for Best Workplaces for #HybridWork
- Canada Award for Excellence for Mental Health at Work
- Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer.
- 15 days vacation per year and an innovative sabbatical program
- Pension, stock, and savings programs to help build and enhance your future financial security
- A friendly, collaborative, and inclusive culture
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