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About the role
- Specialist Vendor Maintenance at Sun Life interacting with suppliers and internal partners on procurement processes. Guiding supplier onboarding and managing procurement-related inquiries.
Responsibilities
- Address procurement-related inquiries and support escalations from both suppliers and internal business partners
- Provide guidance on procurement process
- Initiate, gather, collect and track vendor response in vendor onboarding and/or enablement process in SAP Ariba SLP and SAP Ariba Network; follow up as needed
- Summarize notes from calls and emails to document the supplier’s position
- Prepare summary and detailed reports on outcomes; follow up as appropriate and track outcomes
- Ensure vendors comply with onboarding requirements to complete Ariba registration and enablement
- Coordinate meetings with vendors as needed
- Coordinate meetings with internal teams as needed and support the conversation
- Support supplier enablement, influence vendors to begin transacting with a client through the Ariba network, support reporting on registration and enablement status
- Investigate and communicate Purchase Order and payment status, Troubleshoot invoice issues with business and Accounts Payable teams to ensure invoices are paid on time
Requirements
- 2 - 5 years of experience in supplier onboarding and enablement program in SAP Ariba SLP and Network.
- Experience in procurement domain/concepts preferred.
- Technical knowledge of Ariba vendor enablement and SLP preferred.
- Knowledge of registering and enabling vendors in SAP Ariba preferred.
- Clear, concise, and influential verbal and written communication skills are required with the ability to represent a client to its supplier partners.
- University or college degree in Business Management, Economics, Finance, Operations, or a related field.
- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking supplier, colleagues, and internal partners across Canada and worldwide.
- Ability to maintain a tracking system for vendor registration and vendor enablement (e.g., strong MS Excel or MS Planner for daily uses).
- Ability to problem-solve and think quickly.
- Ability to educate and influence suppliers to register and enable them to do business with Sun Life.
- Mindset of continuous improvement to manage
Benefits
- Flexible Benefits from the day you join to meet the needs of you and your family
- We’re committed to creating an inclusive and respectful environment.
- Our goal is to make sure all our employees have the chance to live up to their full potential
- We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
- We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health
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