Programs Director leading Whole Way House’s community services for seniors, veterans, and vulnerable residents. Coaching site managers, strengthening partnerships, and improving program delivery across British Columbia.
Responsibilities
Provide strategic and operational leadership across Whole Way House’s programs and services
Report to the President and work closely with Site Managers and the broader leadership team
Ensure programs are delivered consistently, effectively, and in alignment with the organization’s mission, philosophy, and standards
Coach and develop Site Managers and support frontline teams
Evaluate and improve programs and strengthen community partnerships
Provide leadership during complex situations
Identify new opportunities to expand the organization’s impact
Spend meaningful time with teams across WWH’s sites, building relationships and understanding on-the-ground operations
Translate organizational priorities into strong day-to-day program delivery
Support program quality, accountability, resident experience, staff development, partnerships, and strategic initiatives
Provide leadership visibility into program performance, outcomes, opportunities, and risks
Requirements
3+ years of professional management and staff development experience
Experience leading community-based, housing, social service, nonprofit, healthcare, recreation, or related programs
Experience supporting seniors or individuals facing barriers is an asset
Strong coaching, mentorship, and leadership skills
Experience managing partnerships and stakeholder relationships across internal and external groups
Excellent communication, organizational, and problem-solving skills
Ability to balance strategic planning with hands-on operational support
Strong judgment and critical-thinking skills
Compassionate, trauma-informed approach to community-based service delivery is an asset
Emotional intelligence and resilience required to remain calm, caring, and solution-focused in challenging environments
Genuine alignment with Whole Way House’s mission, philosophy, and commitment to dignity, value, and belonging
Valid Class 5 driver’s license
Required to complete a Criminal Record Check (Vulnerable Sector Search)
Required to provide a current Driver’s Abstract
Comfortable working with residents experiencing mental health, addiction, risk of homelessness, and complex medical needs
Ability to remain calm, independent, and effective under pressure, including during challenging or emergency situations
Comfortable spending time on feet, with occasional lifting, carrying, climbing stairs, and other physical activities
Some work outside regular hours, including occasional weekends and statutory holidays, may be required
Benefits
Extended Health Benefits, with employee premiums fully covered
4 weeks of vacation
4 Mental Health Leave days annually
2 Medical Leave days annually
Employee Assistance Program
Structured team debriefs following critical incidents
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