About the role

Contact Center Rep II at TD providing customer service through inbound and outbound calls. Passionately understanding customer needs and delivering banking solutions effectively.

Responsibilities

As the voice of TD, you’ll be passionate about understanding our customers
Support customers through inbound and outbound calls
Deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs
Strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions
Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns
Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role

High School Diploma or equivalent
Previous customer service, credit experience and or call center and banking experience are an asset
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns
Must display a high professional manner, along with sound judgment, time-management and decision-making skills
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.)
Flexibility, resiliency, and a positive attitude when responding to challenging situations
Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs
Ability to work both independently and as part of a team