Remote Customer Representative supporting Propel’s AI - driven fintech platform. Handling loan inquiries, verifying applications, generating leads, and opening customer accounts by phone.
About the role
- TD credit card representative supporting customers with account inquiries, issues, and product advice. Delivering compliant contact-centre service through hybrid work in London, Ontario.
Responsibilities
- Assist inbound callers with account inquiries
- Resolve customer issues by providing advice and recommending TD products or services
- Deliver outstanding customer service and trusted support for banking needs
- Resolve customer inquiries at the first point of contact
- Meet customer experience, advice, quality, compliance, and productivity targets
- Participate in ongoing training and coaching
- Complete 12 weeks of mandatory full-time paid training onsite in London
- Work primarily offsite from a secure private workspace after training
- Attend in-person team events and experiences at a TD location
Requirements
- High School Diploma or equivalent
- Exceptional communication and listening skills
- Ability to multitask and navigate computer systems, applications, and multiple screens with speed and accuracy
- Digital literacy across smartphones, tablets, laptops, headsets, and other devices
- Flexibility, resiliency, and a positive attitude when responding to challenging situations
- Passion to assist customers by offering consultative advice
- Ability to work independently and as part of a team
- Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines
- Flexibility to work Monday to Sunday, 7:00am–12:00am, with various start times
- Relevant financial or service-industry experience is preferred
Benefits
- 12 weeks full-time paid training
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
- Mentoring programs
- Online learning platform
- Flexible hybrid work arrangement after training
- Accessibility accommodations during the interview process
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