Project Operations Manager coordinating IP collaborations between global brands and mobile game developers. Driving project operations, licensing support, and successful game launches worldwide.
About the role
- IT Operations Analyst II at TD, providing customer service and resolving service delivery issues in Toronto, Ontario. Collaborating with team members for effective service management.
Responsibilities
- Provide courteous, efficient, and professional customer service
- Ensure change activities are performed on time
- Monitor resources to ensure availability
- Identify, resolve, or escalate service delivery issues
- Maintain proficient knowledge of tools, processes, procedures, and resources
- Prioritize activities to ensure appropriate time investment
- Act as an information source to colleagues and clients/customers
- Deliver and maintain accurate reports and documentation
- Follow established procedures and standards
- Work effectively as a team
Requirements
- Undergraduate degree or Technical Certificate
- 1-2 years relevant experience
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development and training programs
- Reward and recognition programs
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