Business process specialist improving knowledge governance, workflows, and operational effectiveness at iA Clarington. Advancing automation, AI enablement, and process improvement for Canadian financial services operations.
TD
ServiceNow Business Process Champion – Enterprise Technology Asset Management
Posted 2 weeks ago
About the role
- ServiceNow process champion improving enterprise technology asset management at TD, a global financial institution. Translating business needs into workflows, testing solutions, and driving adoption.
Responsibilities
- Lead workshops to map current processes and design workflows leveraging ServiceNow capabilities to meet business outcomes
- Convert business requests into structured, detailed stories and functional specifications for developers, with design oversight from Solution Architects
- Advocate for out-of-the-box ServiceNow features to meet business needs and reduce or eliminate customization
- Lead business acceptance testing to ensure technical delivery meets business needs and acceptance criteria
- Train business staff on designed solutions and drive adoption as a super user
- Define and monitor KPIs measuring value realization, cost savings, productivity gains, and risk mitigation
- Act as an advocate for the ServiceNow platform and challenge the status quo to improve processes and data quality
Requirements
- 5+ years' experience as Business Analyst, Process Consultant, or Project Manager
- 3+ years' experience with the ServiceNow Platform, including IT Asset Management, CMDB, CSDM, HAM, and SAM
- Deep understanding of Agile/Scrum and NowCreate methodologies
- Strong grasp of ITIL v4 frameworks
- Proven ability to communicate effectively and facilitate workshops between business and technical resources
- Strong technical writing/documentation skills
- Certified System Administrator (CSA)
- Certified Practitioner Business Process Analyst (BPA)
- ITIL v4
- Professional Business Process Analyst certification preferred
- Certified ServiceNow Platform Owner (CPO) would be a plus
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accessibility accommodations during the interview process
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