About the role

Customer Service Manager leading international support teams for Teledyne’s machine-vision imaging products. Overseeing SAP orders, RMAs, customer setup, and service performance across regions.

Responsibilities

Directly manage an international team of Customer Service Representatives located in Canada, Japan, and Germany across multiple divisions within the MVC Group
Oversee order acceptance and entry, including verifying customer purchase orders to an established acceptance standard
Enter and maintain sales orders in ERP (SAP)
Process customer returns RMAs
Vet and set up new customers, including trade compliance screening and account creation
Communicate schedule changes and other order-related updates to internal sales teams and external customers
Answer non-technical customer questions, including order status and schedule
Support the sales team and customers as needed
Report to the Director of Sales Operations and Planning

5 years of Customer Service or similar team management experience (technology manufacturing space preferred)
Extensive knowledge of ERP systems (SAP Preferred) with a focus on sales orders and RMAs
Strong interpersonal skills and intercultural awareness
Ability to operate within and switch between multiple business contexts and systems
Familiarity with MS Office applications, especially Outlook and Excel
Experience managing international teams with diverse background is a plus