Data Intelligence Lead at TELUS Health shaping CRM best practices and driving AI adoption. Focused on enhancing business performance through data insights and process automation.
About the role
- Senior Data & Trust Manager at TELUS providing guidance on data ethics and governance. Collaborating with business units to ensure data, privacy, and AI initiatives adhere to ethical standards and regulations.
Responsibilities
- Support TELUS’ B2C business units on strategic initiatives to deploy or leverage data and technology responsibly and ethically
- Educate and advise business units on new or existing data uses and implementation of ethical technologies
- Lead innovative strategies and creative solutions to de-risk business activities and address privacy, compliance, AI and data governance considerations
- Actively engage and collaborate with cross-functional stakeholders to develop and implement technology solutions
- Lead the development, design, and implementation of processes, frameworks, technology requirements and testing protocols that standardize best practices in data governance
- Identify, quantify, and escalate data risks promptly, with a sense of urgency, and recommend mitigating controls
- Adapt to meet the changing needs of the organization, while maintaining a focus on the mission
Requirements
- Minimum 5 years of industry experience in data ethics, artificial intelligence, operational data governance, privacy and/or data protection
- Certified International Association of Privacy Professional (IAPP) or willingness and ability to become certified within 6 months
- Valued for your knowledge and expertise in applying privacy, or other regulatory laws, guidance and best practices
- Trusted as a collaborative partner who will act with integrity and apply critical thinking
- Known for your ability to be a skilled influencer and negotiator with strong conflict resolution skills
- Comfortable with ambiguity and recognized for your ability to make decisions in a fluid environment
- Ability to effectively and respectfully communicate complex concepts to non-experts
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
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