Customer Support Specialist supporting clients using Infinity’s alternative - lending software. Resolving technical issues, training users, and improving support for customers across the US and Canada.
About the role
- Russian-speaking Player Support Agent assisting gamers for TransPerfect Gaming’s global support and localization services. Resolving player issues, enforcing community rules, and tracking game trends.
Responsibilities
- Process “Calls for Help” received from the supported community
- Become familiar with supported games to resolve player requests
- Stay up to date with workflow, policy, and gameplay changes
- Use various ticketing and social media platforms
- Find creative solutions to day-to-day issues
- Assist with reporting by tracking data on forms or spreadsheets
- Support managers with ad-hoc tasks
- Reach KPIs including productivity, quality, and player satisfaction
- Enforce community rules fairly within the game context
- Report issues and trends found in the game
Requirements
- Native-level Russian with excellent oral and written skills
- Excellent interpersonal and organizational skills
- Advanced knowledge of Google Workspace
- Ability to multitask, prioritize, and work independently with minimal supervision
- Knowledge of gaming social media platforms including Reddit, Facebook, X, and Discord
- Passion for video games
- CV must be submitted in English
Benefits
- The opportunity to hone and improve your skills
- Apply your talents to a diverse variety of engaging gaming projects
- A team of like-minded people in a fast-paced, multicultural environment
- Ongoing training and professional self-improvement opportunities
- Equal employment opportunities
- Inclusive workplace focused on accessibility and diversity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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