Customer Support Specialist supporting Modash users through troubleshooting, guidance, and documentation. Improving customer experience for a Canada - based remote support team.
About the role
- Customer Service Representative supporting Tirecraft, a Canadian tire, wheel, accessory, and automotive-services company. Processing 3PL orders, shipments, customer inquiries, complaints, and supplier discrepancies.
Responsibilities
- Answer incoming customer calls and accurately process orders and requests
- Enter orders into operating systems and pick orders at the shipping receiving dock
- Maintain customer relationships and handle questions and concerns
- Troubleshoot issues and resolve customer complaints
- Manage database records and draft status reports on customer service issues
- Communicate order statuses and provide requested information
- Process outgoing Less-Than-Truckload (LTL) shipments and carrier pickup requests
- Process required shipment documents and provide copies to shippers/receivers
- Process and receive incoming supplier shipments
- Verify shipment quantities and pricing in operating systems
- Report and dispute supplier discrepancies and follow up on credits
- Communicate missing customer pricing to Management
- Assist with process improvements, training initiatives, and overall customer service team success
Requirements
- Experienced customer service representative
- Valid driver’s license and clean driver’s abstract
- Tire knowledge and experience beneficial
- Excellent interpersonal skills
- Passion for customer service
- Positive attitude and ability to work in a team environment
- Exceptional phone etiquette
- Strong computer skills, including Microsoft Office Suite
- Ability to solve problems and troubleshoot with little guidance
- Organized with keen attention to detail and accuracy
- Must live in Ontario
- Must be authorized to work in Canada or not require future sponsorship
Benefits
- Benefits Package including Health and Dental coverage + more
- Employee Assistance Program (EAP)
- Employee Purchase Program
- Birthday off with pay
- Ministry Certification(s) available
- Future ownership opportunities
- Employee Stock Ownership Plan
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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