Program Manager driving ASIC and hardware development programs at Nokia, a global connectivity leader. Coordinating suppliers, schedules, manufacturing, procurement, and New Product Introduction.
About the role
- Manager leading Ontario Works support at the City of Toronto. Directing analytics, strategic planning, engagement, business processes, and service modernization.
Responsibilities
- Lead one of three units: Business Intelligence and Analysis; Strategic Planning, Research and Engagement; or Business Process and Projects Office
- Provide strategic leadership and expert advice to advance evidence-informed decision-making, organizational performance, service improvement and strategic priorities
- Lead development of dashboards, reports, visualizations, performance metrics and data products
- Conduct technical, statistical and analytical reviews of Ontario Works caseloads, demographics, service demand and utilization
- Lead evaluations and high-impact projects using data and business intelligence
- Translate complex data and analysis into accessible insights and build divisional data literacy
- Lead strategic planning, policy, research, evaluation, reporting and stakeholder engagement activities
- Prepare and critically review reports, staff reports, briefing materials and analysis for City Council, the Province and senior leadership
- Establish and lead a business process and projects centre of expertise
- Support Social Assistance Management System processes, tools, knowledge mobilization, issue resolution and training
- Lead complex initiatives using project management and business analysis methodologies
- Conduct business process reviews and co-design service and process solutions
- Build relationships with City divisions, governments, academic institutions, community organizations and external partners
- Report to the Director, Strategic Program Management
Requirements
- Considerable experience leading strategic and operational initiatives in a complex public-sector, social services or related environment
- Considerable experience managing projects from inception to completion and delivery while balancing diverse stakeholder interests
- Considerable experience in business intelligence and data analytics; policy development, strategic planning and performance measurement; research and evaluation; stakeholder engagement; business process improvement; project management; or service modernization
- Considerable experience leading, developing and supporting diverse teams, managing performance and supporting staff through change
- Experience building and maintaining partnerships across organizational boundaries, including City divisions, orders of government and external stakeholders
- Highly developed interpersonal and communication skills
- Ability to translate complex information, research, data or operational issues into clear recommendations, plans and actions
- Strong ability to effect positive conflict resolution
- Ability to integrate equity, diversity and inclusion principles
- Ability to lead change and build organizational capacity
- Excellent analytical, problem-solving, decision-making and organizational skills
- Comprehensive knowledge of highly legislated public-sector environments, collective agreements and employment-related legislation
- Ability to ensure system integrity, accountability and security, including risk management, audit processes and compliance requirements
Benefits
- Full-time temporary employment for 12 months with possibility of extension
- Monday to Friday schedule, 35 hours per week
- Accessible and barrier-free employment practices
- Code-protected accommodation during recruitment
- Inclusive workplace culture and employment equity commitment
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