Support Assistant B processing municipal licensing applications, records, customer inquiries and financial transactions for Toronto Public Service. Coordinating administrative workflows, documents, schedules and staff support.
Responsibilities
Perform varied administrative tasks involving preparation, research, summarization and reconciliation of data
Control and expedite documents, data, revenues and cash
Prepare and process documents, statistical summaries and reports
Assess and analyze data
Draft and sign correspondence
Check work for accuracy and conformity with regulations, policies and procedures; correct and resolve outstanding or incorrect items
Identify issues and recommend solutions
Perform complex calculations
Direct, coordinate, schedule and train assigned staff
Check and verify assigned staff’s work
Operate office equipment and computers using various software packages
Prepare presentation materials using detailed layout and formatting
Coordinate and maintain complex records and retrieval systems
Maintain supplies inventories
Respond to email, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government
Review, accept or reject public materials and applications against required criteria
Receive and pay out cash and cheques; control, monitor and balance petty cash
Prepare bank deposits, withdrawals and reconciliations; process and check financial payments
Assist with unit budget administration
Coordinate meetings, events and schedules
Take and transcribe minutes
Requirements
Considerable experience working in a high-volume, fast-paced, front-line, customer service-oriented environment or contact centre, performing clerical and administrative tasks
Considerable experience using computerized case management, records management and business systems, including Licensing System, ICON, Captiva, T-Recs, Front Desk, IBMS and SAP
Considerable experience using Microsoft Office Suite, including Word, Excel and Outlook, to create and format documents, spreadsheets and POS/bank reconciliations
Considerable experience reviewing, verifying and processing sensitive personal and corporate documents for applications processing and data entry, in-person and online, in hardcopy and digital formats
Excellent interpersonal, organizational, analytical, multitasking, problem-solving and decision-making skills
Ability to set priorities, coordinate diverse workloads, meet tight deadlines and work with minimal supervision
Excellent keyboarding, proofreading and high-volume, accurate data-entry skills
Ability to work in a high-pressure, high-volume team environment and deal directly with the public
Ability to write clearly, concisely and legibly
Ability to exercise independent judgment and discretion with confidential operational matters
Ability to compile financial data and statistical summaries and balance documents
Ability to support Toronto Public Service values, equity, diversity and respectful workplaces
General knowledge of court proceedings and tribunal processes and procedures
Knowledge of relevant bylaws, including Toronto Municipal Code Chapters 545 and 546, and government legislation, regulations, policies, practices and procedures
Benefits
Optional virtual information session
Accommodation through any stage of the recruitment process
Barrier-free and accessible employment practices
Equal opportunity and inclusive workplace commitment
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