IT Assistant intern troubleshooting networks, POS systems, kiosks, and store technology. Supporting High Tide’s integrated cannabis retail and e - commerce operations in Calgary.
About the role
- Support Assistant B processing municipal licensing applications, records, customer inquiries and financial transactions for Toronto Public Service. Coordinating administrative workflows, documents, schedules and staff support.
Responsibilities
- Perform varied administrative tasks involving preparation, research, summarization and reconciliation of data
- Control and expedite documents, data, revenues and cash
- Prepare and process documents, statistical summaries and reports
- Assess and analyze data
- Draft and sign correspondence
- Check work for accuracy and conformity with regulations, policies and procedures; correct and resolve outstanding or incorrect items
- Identify issues and recommend solutions
- Perform complex calculations
- Direct, coordinate, schedule and train assigned staff
- Check and verify assigned staff’s work
- Operate office equipment and computers using various software packages
- Prepare presentation materials using detailed layout and formatting
- Coordinate and maintain complex records and retrieval systems
- Maintain supplies inventories
- Respond to email, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government
- Review, accept or reject public materials and applications against required criteria
- Receive and pay out cash and cheques; control, monitor and balance petty cash
- Prepare bank deposits, withdrawals and reconciliations; process and check financial payments
- Assist with unit budget administration
- Coordinate meetings, events and schedules
- Take and transcribe minutes
Requirements
- Considerable experience working in a high-volume, fast-paced, front-line, customer service-oriented environment or contact centre, performing clerical and administrative tasks
- Considerable experience using computerized case management, records management and business systems, including Licensing System, ICON, Captiva, T-Recs, Front Desk, IBMS and SAP
- Considerable experience using Microsoft Office Suite, including Word, Excel and Outlook, to create and format documents, spreadsheets and POS/bank reconciliations
- Considerable experience reviewing, verifying and processing sensitive personal and corporate documents for applications processing and data entry, in-person and online, in hardcopy and digital formats
- Excellent interpersonal, organizational, analytical, multitasking, problem-solving and decision-making skills
- Ability to set priorities, coordinate diverse workloads, meet tight deadlines and work with minimal supervision
- Excellent keyboarding, proofreading and high-volume, accurate data-entry skills
- Ability to work in a high-pressure, high-volume team environment and deal directly with the public
- Ability to write clearly, concisely and legibly
- Ability to exercise independent judgment and discretion with confidential operational matters
- Ability to compile financial data and statistical summaries and balance documents
- Ability to support Toronto Public Service values, equity, diversity and respectful workplaces
- General knowledge of court proceedings and tribunal processes and procedures
- Knowledge of relevant bylaws, including Toronto Municipal Code Chapters 545 and 546, and government legislation, regulations, policies, practices and procedures
Benefits
- Optional virtual information session
- Accommodation through any stage of the recruitment process
- Barrier-free and accessible employment practices
- Equal opportunity and inclusive workplace commitment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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