Systems Integrator designing, developing and sustaining applications for Toronto Shelter and Support Services. Leading business analysis, UX, accessibility, testing and implementation initiatives.
Responsibilities
Establish and maintain business relationships with clients to assess their needs
Prepare project charters, statements of work and project plans
Identify project risks and prepare mitigation action plans
Lead teams in delivering projects and work packages
Coordinate with internal and external groups to accomplish deliverables
Prepare and present project status reports and variance explanations
Prepare findings and lessons learned from post-implementation reviews
Assess, analyze, evaluate and recommend process and policy alternatives
Redesign business principles, processes, policies and standards using best practices
Determine functional and business requirements and build client consensus using human-centred design
Ensure Accessibility by Design principles are followed
Prepare business plans, gap analyses, logical data models and design documents
Ensure designs meet City web design standards and privacy, security and accessibility legislation and corporate standards
Provide input to Data Management teams on business-requirements transformation
Recommend improvements to methodologies, processes, standards and policies
Assist staff in understanding business processes and logic
Develop test strategies, test cases and test scripts with staff
Lead implementation and rollout strategies and plans
Conduct deliverable walkthroughs to identify potential problems
Prepare client training materials and documentation
Develop and edit website content
Conduct training and design workshops
Collaborate with clients on go/no-go cutover decisions and rollouts
Provide expertise in analysis, design, programming and maintenance of computer application software
Requirements
Post-secondary education in Computer Science or a related discipline or an equivalent combination of education and/or experience
Certification in UX (e.g. Google, Norman Neilson Group, recognized college program, etc.) or equivalent experience
Considerable experience creating user flows, wireframes, prototypes and mock-ups
Considerable experience working with business users to determine requirements, leading design workshops, gaining consensus, and presenting recommended design solutions
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