Customer Success Manager driving expansion revenue for Hospitable’s short - term rental software. Managing consultative customer engagement, product adoption, QBRs, and revenue pipeline performance.
About the role
- Digital Client Success Advisor driving customer adoption and renewals for Trackforce’s physical security workforce management SaaS. Using data, automation, and digital engagement across a high-volume client portfolio.
Responsibilities
- Drive scalable customer success outcomes across a high-volume portfolio through digital-first engagement strategies
- Ensure customers adopt the platform effectively and achieve desired outcomes
- Contribute positively to Gross Renewal Retention, Gross Retention, Net Retention, and CSQL generation
- Use data, automation tools, and structured digital programs to proactively manage customer health
- Support renewals while minimizing the need for high-touch interactions
- Execute digital and automated engagement strategies throughout the customer lifecycle
Requirements
- Experience, qualifications, and prerequisites are not specified in the provided posting text
Benefits
- Hybrid and flexible work model
- Three weeks of vacation starting in your first year
- Paid sick days & family obligation days
- Comprehensive health & dental coverage from Day 1
- 24/7 telemedicine access
- Mental health & wellness support
- Life insurance, AD&D, long-term disability & critical illness coverage
- RRSP & DPSP with employer matching
- Employee referral bonus
- Paid volunteer day & recognition programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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