Staff Product Manager building Affirm’s consumer loyalty program for its buy - now - pay - later platform. Launching rewards, tiers, and engagement loops while optimizing program economics and retention.
About the role
- Product Manager owning squad delivery, backlog, and roadmap execution for Trackforce’s physical security workforce management SaaS platform. Driving WFM product mastery and customer-focused improvements.
Responsibilities
- Own and facilitate squad ceremonies, including dailies, refinements, sprint planning, and retrospectives
- Serve as the primary product voice in the squad and resolve day-to-day blocking questions
- Maintain, write, refine, and prioritize the squad backlog with clear acceptance criteria
- Track and drive ticket velocity from a product management perspective
- Collaborate with engineers, QA, and design to ship high-quality increments
- Become a subject-matter expert on WFM/BOSS modules: Scheduling, Time & Attendance, Payroll, and Billing
- Learn private security workflows, key metrics, break-rule compliance, and margin dynamics
- Use the product hands-on and understand its configuration options
- Study available product documentation
- Build trust-based relationships with Engineering, QA, and Design
- Participate in customer-facing conversations and support client engagement efforts
- Communicate product decisions and trade-offs clearly and tactfully
- Assist the Group PM with competitive research, market analysis, and client-feedback synthesis
- Contribute data-informed input to roadmap planning and prioritization
- Surface squad-level risks, gaps, and opportunities
- Demonstrate and lead walkthroughs of assigned/core functionality
- Deliver assigned roadmap timeline commitments
- Increase velocity on agile rituals
- Meet post-release roadmap benchmark metrics
- Maintain clear, referenceable documentation and records of work
Requirements
- 2–4 years of product management, business analysis, or equivalent hands-on experience
- Experience working in agile/scrum environments
- Jira tools or equivalent
- Ability to write clear, well-structured user stories and acceptance criteria
- Strong verbal communication skills
- Bachelor’s degree in business or computer science, or equivalent practical experience
- Exposure to WFM, payroll, billing, or scheduling software in any industry
- Experience in B2B SaaS, professional services, or field-service-adjacent domains
- Familiarity with the private security industry
- Understanding of software development concepts, including APIs and data models
- Tenacity, collaborative spirit, willingness to read documentation, and enthusiasm for hands-on product learning
Benefits
- Hybrid and flexible work model
- Three weeks of vacation starting in your first year
- Paid sick days & family obligation days
- Comprehensive health & dental coverage from Day 1
- 24/7 telemedicine access
- Mental health & wellness support
- Life insurance, AD&D, long-term disability & critical illness coverage
- RRSP & DPSP with employer matching
- Employee referral bonus
- Paid volunteer day & recognition programs
- Flexibility to balance in-office collaboration with remote work
- Career pathways into more senior or specialist roles
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