Enterprise Sales Support Specialist supporting Softchoice’s cloud, AI, software, and digital workplace solutions. Managing quotes, annuity business, contracts, vendors, and customer relationships.
About the role
- Consumer operations specialist supporting TransUnion’s customer onboarding, enablement codes, and operational services. Managing stakeholder requests, quality assurance, escalations, and process improvements.
Responsibilities
- Manage customer onboarding, implementation, maintenance activities, and operational requests by creating, modifying, validating, and maintaining member codes, customer access, and related configurations across test and production environments
- Serve as a primary point of contact for internal and external stakeholders, leading stakeholder calls, meetings, and discussions to provide project updates, gather requirements, resolve issues, and ensure successful customer outcomes
- Review, prioritize, and manage ticket queues, project queues, and customer requests while meeting SLAs, quality standards, and business objectives
- Handle complex customer inquiries, escalations, and non-standard requests; identify risks, recommend solutions, and drive issues to resolution
- Coordinate and execute ad hoc projects and business initiatives with Sales, Project Management, Compliance, Billing, Technology, and Account Management teams
- Perform QA reviews of member codes, onboarding activities, and operational transactions
- Conduct process, system, and operational training for new hires and team members; maintain process documentation, training materials, and standard operating procedures
- Provide leadership and operational support in the manager’s absence, including workload management, queue oversight, escalation handling, stakeholder communication, and business continuity
- Identify, recommend, and implement process enhancements to improve efficiency, reduce manual effort, and enhance customer experience
- Act as a subject matter expert for the Canada Enablement Team, providing guidance, knowledge sharing, coaching, and operational support
Requirements
- 4-6 years of experience in a customer service and/or operations environment
- Financial Services or Banking industry experience, preferred
- Strong proficiency in Microsoft Office Applications and operational systems such as Salesforce
- Experience in analyzing data, data research, and handling unique and complex customer situations
- Experience achieving SLA requirements with respect to 100% quality and production
- Advanced knowledge of customer onboarding, implementation, and operational support processes
- Experience performing quality reviews and identifying process improvement opportunities
- Experience managing multiple priorities, projects, and competing deadlines
- Strong analytical, problem-solving, and decision-making capabilities, with the ability to determine when to escalate issues
- Excellent organizational skills with the ability to maintain focus, flexibility, and strong attention to detail
- Strong stakeholder management and communication skills with the ability to lead discussions and meetings
- Ability to work independently with minimal supervision while exercising sound judgment
- Ability to influence and collaborate effectively across multiple teams and organizational levels
- French fluency, an asset
Benefits
- Hybrid work arrangement with in-person work at an assigned TU office location for a minimum of two days a week
- Work/life flexibility
- Professional development resources and support
- Accommodation for applicants with disabilities in accordance with applicable laws
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Cisco Customer Experience Consultant designing and deploying customer network solutions. Automating operations with Python and Ansible while leading technical delivery projects.
Remote Customer Service Representative assisting Propel customers with online loan applications and funds transfers. Handling calls, verification, and customer support for a fintech platform expanding credit access.
Remote bilingual customer service representative supporting Propel's fintech customers with loan applications and fund transfers. Handling calls, verification, questions, and escalations in English and Spanish.
Delivery and Support Specialist resolving complex customer and SaaS issues for Genetec. Escalating cases, troubleshooting systems, and supporting international clients.
Customer Service Manager leading international support teams for Teledyne’s machine - vision imaging products. Overseeing SAP orders, RMAs, customer setup, and service performance across regions.
Customer Service Agent assisting hotel guests with reservations, modifications, cancellations, and upgrades. Supporting Cloud5 Communications’ hospitality contact - center services from a compliant home workspace.
Bilingual Spanish - English agent supporting hotel guests with reservations for Cloud5 Communications’ hospitality clients. Handling bookings, upgrades, sales opportunities, and customer inquiries remotely.
Customer Support Manager leading AI - enabled support for Dentitek, a SaaS platform serving Quebec dental clinics. Improving team performance, automation, customer retention, and product feedback.
Senior Customer Experience Manager defining and measuring end - to - end customer experience for PointClickCare’s healthcare technology platform. Leading research, analytics, and stakeholder influence.