Support Engineer resolving CRM, integration, and data issues for dealer management software. Supporting equipment dealerships through SQL diagnostics, APIs, monitoring, and AI - assisted workflows.
About the role
- Application Support Analyst troubleshooting travel applications for HIS Canada Travel, a wholesale and retail travel company. Supporting business units, vendors, and IT teams across Toronto or Montreal hybrid operations.
Responsibilities
- Apply advanced subject matter knowledge to business issues and serve as a subject matter expert for business application systems
- Investigate and troubleshoot application problems, liaising with business, vendors, and IT groups for timely resolution
- Contribute to new ideas, methods, and processes for supported business units
- Provide guidance to Business Analysts and other IT staff
- Support merge back / TTS emulators
- Review reports including test bookings, failed bookings, and QA reports
- Write and maintain application support documents
- Provide occasional after-hours support during implementations
- Provide on-call support as required
- Perform other duties assigned by management
Requirements
- Minimum 2 years’ experience in an application support role
- Minimum 2 years’ experience in a technical support role
- College or University degree or certificate in Computer Science or equivalent in an IT related field
- Good knowledge of Microsoft Suite of products
- Strong conceptual, analytical, and problem-solving skills
- High level of personal energy and ability to maintain that activity level under conditions of time, pressure and stress
- Sensitivity to and skilled in satisfying customer needs and concerns
- Excellent communications skills, both written and verbal
- Very good knowledge of travel systems
- Ability to provide occasional after-hours support, including evenings and weekends, during implementations
- Ability to provide on-call support as required
Benefits
- Competitive salary
- 2 weeks of vacation
- Medical and dental benefits
- 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day
- Employer RRSP contribution program
- Awesome travel benefits for you, your friends, and your family
- Employee Assistance Program (EAP) for you and your family members
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