Engineering Lead building performance, resilience, and observability testing for Vancity’s member - owned credit union platforms. Leading Performance SDETs and embedding automation into CI/CD.
About the role
- Donor Relations Coordinator supporting donor communications, data management, and fundraising programs. Improving file health and reporting for a Canadian hospital foundation’s Direct Marketing team.
Responsibilities
- Support the Direct Marketing team responsible for 13% of the Foundation’s gross revenue
- Serve as the primary point of contact for Face-to-Face donors
- Execute conversion, upgrade, and loss aversion programs to improve overall file health
- Follow up on cancellations and payment declines to retain recurring gifts or secure additional giving
- Manage inbound and outbound donor communications
- Ensure exceptional donor experiences and foster long-term relationships
- Triage and capture donor communications in Raiser’s Edge
- Respond to inquiries across all channels and resolve donor concerns
- Manage acknowledgements and correspondence
- Provide monthly reports on donor relations activities
- Receive, verify, and approve acquisition files from vendors
- Ensure vendor files are received on schedule and flag delays
- Check file format accuracy and return files to vendors for corrections
- Check for duplicate acquisitions and non-compliant records, suppress records, and notify vendors of declined records
- Manage invoicing, tracking, reconciliation, and reporting on program finances
- Assist with other duties and special projects supporting the Direct Marketing team
Requirements
- Proficient in Excel, including managing data files, creating pivot charts, and generating comprehensive reports
- Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
- Experience with Blackbaud Raiser’s Edge, NXT, and Luminate
- Experience with PowerBI
- Keen interest in donor relations, fundraising direct marketing, and desire to learn and develop as a fundraiser
- 1+ years of relevant experience, including fundraising database management, donor relations, stewardship, recognition, and annual giving
- Strong writing, editing, and proofreading skills
- Ability to write for different audiences and platforms
- Experience with donor databases, email marketing, and social media platforms
- College diploma in Fundraising, Business Administration, Communications, Marketing, or a related discipline
- Willingness to work flexible hours and to tight deadlines; some after-hours work may be required
- Valid driver’s license and access to a reliable vehicle an asset
Benefits
- Hybrid work arrangement with one day per week in the office
- Flexibility to work remotely with scheduled office days
- Accommodation throughout the recruitment and selection process for applicants with disabilities
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