Technical lead building safe, evaluable LLM agents and AI infrastructure for OpenLoop’s telehealth platform. Setting architecture, observability, retrieval, and model operations direction.
About the role
- Continuous improvement and AI automation lead optimizing Trulioo’s global digital identity verification operations. Driving process redesign, ROI roadmaps, and enterprise automation delivery.
Responsibilities
- Lead enterprise-wide continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
- Map current-state processes across Operations, Customer Success, Compliance, Sales, Finance, and Engineering
- Identify inefficiencies, bottlenecks, risk exposures, and scalability constraints
- Redesign and standardize workflows to improve cycle time, quality, cost efficiency, and compliance
- Establish KPIs and operational dashboards to measure sustained performance improvements
- Build a culture of continuous improvement through workshops, training, and structured problem-solving
- Define and evolve an automation strategy aligned with operational excellence objectives
- Develop and maintain a value-driven roadmap prioritizing initiatives based on ROI, risk reduction, and scalability impact
- Partner with functional leaders to identify automation and process improvement opportunities
- Assess automation feasibility across rules-based, data-intensive, and AI-augmentable workflows
- Develop ROI-driven business cases and present data-backed recommendations to leadership
- Lead concurrent automation initiatives from discovery through deployment
- Oversee delivery teams implementing automation and AI-enabled solutions
- Drive implementation of UiPath, Automation Anywhere, Blue Prism, Celonis, or Power Automate
- Expand capabilities into intelligent document processing, predictive analytics, and agentic AI use cases
- Establish governance standards for automation lifecycle management, documentation, monitoring, and scalability
- Ensure alignment with enterprise architecture, security, and compliance requirements
- Define and track KPIs for efficiency, adoption, cost reduction, SLA adherence, and quality improvements
- Build reporting dashboards and conduct roadmap and value realization reviews with executive stakeholders
- Embed structured intake, prioritization, and governance processes
Requirements
- 8–10+ years of experience in continuous improvement, operational excellence, automation leadership, or transformation roles
- Demonstrated success leading process redesign and measurable performance improvement initiatives
- Proven hands-on experience with UiPath, Automation Anywhere, Blue Prism, Celonis, or Power Automate
- Familiarity with AI-driven automation and emerging intelligent automation technologies
- Strong understanding of SDLC and automation lifecycle practices
- Experience in high-growth technology, SaaS, fintech, or regulated environments preferred
- Deep process mapping and root cause analysis expertise
- Strong financial acumen and ability to build ROI-driven business cases
- Excellent stakeholder engagement and executive communication skills
- Strong backlog, prioritization, and performance reporting capabilities
- Ability to lead distributed or offshore delivery teams
- Hands-on, execution-focused, and outcomes-driven mindset
- Legally eligible to work in Canada
- Preferably located in or willing to work from the Vancouver office on a hybrid model
Benefits
- Health, dental, and vision coverage
- Retirement plans with company match
- Paid time off
- Parental leave
- Annual education and training stipend equivalent to $1,000 in local currency
- Flexible hybrid working environment
- Weekly lunches
- Quality coffee
- Regular social events
- Parent rooms at many locations
- On-site gyms at many locations
- Comfortable lounges
- Adaptable workstations
- Wellness workshops and events
- Complimentary Headspace subscription
- Employee Resource Groups
- Professional and personal growth opportunities
- Trust, autonomy, and freedom to cultivate potential
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