About the role

Staff Engineer/Architect building production agentic AI systems for Trulioo’s digital identity verification platform. Owning reliable workflows across identity, fraud, risk, and commerce.

Responsibilities

Design, build, and own agent systems end-to-end from design through production for identity, fraud, risk, and commerce workflows
Own evaluation harnesses and observability for shipped systems
Build reliable, steerable, multi-step agent workflows with tool use and human-in-the-loop patterns
Troubleshoot non-deterministic failures across models, tools, orchestration, and infrastructure
Work in a compliance-heavy, globally regulated domain with emphasis on auditability, correctness, and human oversight
Set and communicate technical vision to teammates and directed agents
Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify continuous-improvement opportunities
Orchestrate AI agents in daily engineering work, verify outputs, and maintain accountability
Report to the Director of Software Engineering

8+ years of software engineering experience with demonstrated impact on production systems
Fluency using AI agents in your own engineering workflow
Ability to own features end-to-end and communicate trade-offs clearly to technical and non-technical stakeholders
Experience working on challenging, novel, or ambiguous projects where you defined the problem
Hands-on experience building with LLMs, including prompt engineering, RAG, tool use, and at least one agent framework such as LangGraph, CrewAI, or AutoGen
Experience with evaluation frameworks for agent behavior
Nice to have: experience in financial services, identity, fraud, risk, or other compliance-heavy environments
Nice to have: multi-agent orchestration patterns and production-grade evaluation harnesses
Nice to have: AI observability tooling and MLOps practices
Nice to have: vector databases, knowledge graphs, or structured retrieval for agent memory