Director leading vendor outsourcing strategy and governance for Ergomed’s clinical trials and pharmaceutical clients. Driving vendor selection, partnerships, compliance, and scalable trial delivery across North America.
About the role
- Director leading Merative’s healthcare imaging consulting practice across implementation, configuration, testing, adoption, and customer education. Driving standardized solutions for radiology, cardiology, and specialty workflows.
Responsibilities
- Lead the Consulting Services practice across the implementation lifecycle, spanning discovery, solution design, configuration, testing, & post-go-live stabilization
- Set discovery and design methodology, required artifacts, design reviews, sign-off points, and traceability
- Establish and enforce configuration standards and manage justified exceptions
- Own clinical, operational, and administrative workflow standards across radiology, cardiology, specialty service lines, imaging operations, scheduling, and reporting
- Lead customers to design decisions supporting turnaround time, throughput, site consolidation, standardization, and cost-per-study goals
- Define adoption measures and hold the practice accountable after go-live
- Validate scope at pre-sales handoff and route discovery gaps through change control
- Own internal build quality, configuration validation, and functional testing
- Own customer UAT approach, test plans, scenario coverage, defect triage, and documented acceptance
- Define go-live readiness criteria and solution-readiness sign-off
- Define stabilization exit criteria and handoff to Support and Customer Success
- Own customer education strategy, curriculum, role-based learning paths, and delivery across live, remote, and self-service channels
- Build and maintain training content for clinical, technical, and administrative audiences
- Measure training effectiveness against competency and adoption outcomes
- Manage practice utilization and billable capacity and forecast consultant demand
- Serve as senior solution authority with customer clinical and IT leadership
- Partner with Service Delivery and Technology Operations on staffing, sequencing, and issue resolution
- Build capability and certification models defining consultant competency levels
Requirements
- Eight or more years in solution consulting, implementation consulting, or application delivery within healthcare software
- Four or more years leading a team, with at least some experience leading through other leaders
- Demonstrated ownership of solution design + configuration decisions on complex enterprise implementations
- Working knowledge of healthcare IT integration concepts, including HL7, FHIR, & DICOM
- Experience defining or materially improving a delivery methodology, not only working within one
- Bachelor's degree or equivalent experience
- Travel - Up to 25%
- Direct experience with PACS, VNA, enterprise viewers, modality worklist, or cardiology imaging platforms
- Experience in a clinical setting, or a clinical credential such as RT(R) or RN
- Experience building a certification, competency, or career progression model for a consulting team
- Experience standing up a customer education or training function
- Experience supporting a perpetual-to-subscription or on-premises-to-cloud transition
- Experience with regulated software delivery, including validation & documentation obligations
Benefits
- Remote first / work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Paid leave benefits
- Health, dental, and vision insurance
- 401k retirement savings plan
- Infertility benefits
- Tuition reimbursement
- Life insurance
- EAP
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