Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
About the role
- French-English Customer Service Representative supporting an iconic global luxury retail brand at TTEC. Delivering white-glove assistance, product recommendations, and personalized customer experiences through CRM and digital service tools.
Responsibilities
- Deliver white glove customer support across channels
- Provide expert product and fragrance recommendations based on mood, personality, and occasion
- Anticipate customer needs and proactively offer thoughtful solutions
- Maintain accurate and detailed customer interaction records using CRM and service tools
- Identify opportunities to elevate the customer journey and share insights with leadership
- Contribute to a collaborative, high-performance team environment while working independently when needed
- Support customers of an iconic global luxury retail brand
- Report to the Team Leader
- Contribute to customer experience and overall team success
Requirements
- Bilingual in French and English
- At least 1 year of experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests by phone
- Computer experience
- Must be a resident of Montreal, Canada
- Webcam participation expected during instructor-led TTEC and client-required training
Benefits
- Permanently remote work
- Full-time employment
- Career and professional development support
- Inclusive culture and community-minded organization
- Giving back encouraged
- Healthy benefits package, potentially including PTO, tuition reimbursement, and health and wellness incentives
- Instructor-led online training
- Individualized coaching
- Thousands of free courses
- Webcam-enabled connection with trainers, leaders, and teammates during training
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