Remote Customer Service Representative supporting healthcare billing patients for IKS Health. Handling calls, payment plans, financial assistance, and account resolution.
About the role
- Bilingual Customer Service Representative delivering personalized service for luxury retail brand. Engaging with customers to provide product recommendations and support through CRM tools.
Responsibilities
- Deliver white glove customer support across channels
- Provide expert product and fragrance recommendations based on mood, personality, and occasion
- Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
- Maintain accurate and detailed records of customer interactions using CRM and service tools
- Identify opportunities to elevate the customer journey and share insights with leadership
- Contribute to a collaborative, high performance team environment while working independently when needed
Requirements
- Bilingual in French and English
- At least 1 year experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Benefits
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Health and wellness incentives
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual Customer Experience Specialist supporting Silk & Snow customers through phone, email, and live chat. Resolving product, order, and delivery issues for an affordable luxury sleep - products company.
Seasonal part - time retail representative supporting Indigo’s bookstore operations in Kelowna. Managing inventory, merchandising products, and creating engaging customer experiences.
Tenancy Support Agent supporting Peel Housing Corporation tenants with tenancy issues, referrals, records, and hearings. Hybrid role serving vulnerable residents across Mississauga housing properties.
BMO complaint resolution specialist reviewing complex banking complaints and drafting customer responses. Improving processes and coordinating risk - sensitive solutions for Quebec clients.
BMO complaint resolution specialist resolving complex customer complaints about banking products and services remotely in Ontario. Analyzing cases, advising stakeholders, and improving complaint processes.
Sales Support Representative supporting customers and sales operations for Medisca’s pharmaceutical ingredients, services, and healthcare solutions. Handling inbound sales, orders, complaints, and administrative data entry.
Technical account support specialist resolving hardware and software issues for Solink’s cloud video - security platform. Managing escalations, projects, and client relationships across support and technical teams.
Customer Support Specialist remotely supporting JD Power’s automotive data and software users across Canada. Troubleshooting dealership workflows, integrations, APIs, and customer cases.
Bilingual representative supporting English - and French - speaking customers for Prollenium's medical aesthetics products. Processing orders, managing accounts, and resolving issues in a hybrid Richmond Hill role.