Consumer Support Specialist supporting Runway’s AI - powered creative platform users. Handling high - volume tickets, troubleshooting issues, and improving self - service content and support automation.
About the role
- TTEC customer service representative supporting Canadian customers with ticket purchases and post-purchase support. Handling phone, email, and webform inquiries during overnight operations.
Responsibilities
- Answer incoming customer communications through inbound phone calls
- Support email and webform inquiries during lower call volumes
- Conduct research to provide answers and resolve customer issues
- Provide information about shows, events, venue details, parking, and guest experiences
- Document customer interactions and update systems accurately
- Support customers with ticket purchases and post-purchase inquiries
- Report to a Team Lead
- Contribute to customer experience and team success
Requirements
- 1+ year of customer service experience in a customer-facing environment
- High school diploma or equivalent
- Familiarity with CRM platforms
- Computer experience
- Reliable hard-wired internet connection
- Must already reside in Canada
- Availability to work overnight shifts between 11:00 PM and 7:00 AM EST
- Flexibility to transition to daytime shifts between 6:00 AM and 11:00 PM EST based on business needs
- Webcam participation during instructor-led TTEC and client-required training
Benefits
- Supportive of your career and professional development
- Inclusive culture and community minded organization where giving back is encouraged
- Global team of curious lifelong learners guided by company values
- Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives
- Engaging, instructor led online training
- Individualized coaching
- Thousands of free courses to support growth
- $1.00/hour premium for hours worked between 12:00 AM and 6:00 AM EST
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