Remote Customer Service Representative supporting healthcare billing patients for IKS Health. Handling calls, payment plans, financial assistance, and account resolution.
TT
Senior Bilingual Healthcare Customer Service Representative – French-English
Posted 2 months ago
About the role
- Senior bilingual healthcare customer service representative scheduling preventive maintenance and resolving customer issues remotely in Canada. TTEC delivers human customer experiences through consulting, technology, managed services, data, and AI.
Responsibilities
- Answer incoming customer communications via calls, emails, and other message formats
- Conduct research to provide answers and resolve customer issues
- Use system tools and resources to find and update customer contact information
- Organize and arrange preventive maintenance site visits efficiently
- Minimize travel time and multiple visits to the same site
- Communicate with customers and Field Engineers by phone and email to schedule and reschedule appointments
- Mentor junior team members and provide training on best practices
- Contribute to customer experience and team success
- Report to a Team Lead
Requirements
- 1+ year of call center experience supporting a healthcare account
- Familiarity with healthcare programs and applications
- 1+ year or more post-secondary education or 2 years of equivalent experience
- High school diploma or equivalent
- Product or service knowledge
- Computer experience
- Must already reside in Canada
- French-English bilingual proficiency
Benefits
- Supportive career and professional development
- Inclusive culture and community-minded organization
- Giving back is encouraged
- PTO
- Tuition reimbursement
- Health and wellness incentives
- Instructor-led online training
- Individualized coaching
- Thousands of free courses
- Webcam-enabled connection with trainers, leaders, and teammates during training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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