Bilingual member support specialist serving Assiniboine Credit Union members through personalized financial guidance and multiple communication channels. Promoting digital banking, resolving concerns, and supporting sustainable community - focused growth.
TT
Senior Bilingual Healthcare Customer Service Representative – French-English
Posted 6 days ago
About the role
- Senior bilingual healthcare customer service representative scheduling preventive maintenance and resolving customer issues remotely in Canada. TTEC delivers human customer experiences through consulting, technology, managed services, data, and AI.
Responsibilities
- Answer incoming customer communications via calls, emails, and other message formats
- Conduct research to provide answers and resolve customer issues
- Use system tools and resources to find and update customer contact information
- Organize and arrange preventive maintenance site visits efficiently
- Minimize travel time and multiple visits to the same site
- Communicate with customers and Field Engineers by phone and email to schedule and reschedule appointments
- Mentor junior team members and provide training on best practices
- Contribute to customer experience and team success
- Report to a Team Lead
Requirements
- 1+ year of call center experience supporting a healthcare account
- Familiarity with healthcare programs and applications
- 1+ year or more post-secondary education or 2 years of equivalent experience
- High school diploma or equivalent
- Product or service knowledge
- Computer experience
- Must already reside in Canada
- French-English bilingual proficiency
Benefits
- Supportive career and professional development
- Inclusive culture and community-minded organization
- Giving back is encouraged
- PTO
- Tuition reimbursement
- Health and wellness incentives
- Instructor-led online training
- Individualized coaching
- Thousands of free courses
- Webcam-enabled connection with trainers, leaders, and teammates during training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Care Team Lead guiding ticket - service campaigns for Canada's largest opera company. Coaching specialists, handling escalations, and supporting outbound sales and donor - relations operations.
Head of Customer Experience scaling post - sale operations for Roofr’s roofing CRM platform. Leading AI - enabled support, onboarding, retention, and customer journey optimization across a growing SaaS business.
BMO InvestorLine partner support specialist assisting Financial Planners and customers with investment accounts, transfers, and maintenance. Delivering bilingual French - English wealth - service guidance remotely across Canadian provinces.
Bilingual customer service representative supporting Canadian concert, sports, and festival customers remotely. Handling ticketing, reservations, refunds, troubleshooting, and event coordination by phone and email.
Représentant bilingue installant les analyseurs IDEXX et formant les cliniques vétérinaires au Québec. Dépannage technique sur site et accompagnement des clients sur le terrain.
Bilingual customer service representative supporting Canadian health insurance providers and members remotely. Resolving inquiries through phone and email while navigating multiple software applications in English and French.
Customer Service Representative supporting Tirecraft, a Canadian tire, wheel, accessory, and automotive - services company. Processing 3PL orders, shipments, customer inquiries, complaints, and supplier discrepancies.
Technicien(ne) relations clientèle chez Beneva, répondant aux clients et traitant leurs demandes en assurance individuelle. Assurant la rétention, les références croisées et la confidentialité des renseignements.
Bilingual Customer Service Advisor supporting Dermalogica’s professional skincare customers and partners. Processing orders, resolving inquiries, recommending products, and routing leads in a Toronto hybrid role.