Senior Salesforce developer building and integrating Veradigm’s healthcare business systems. Supporting Kantata SX, Salesforce, Zuora and connected applications.
About the role
- Senior Business Operations Manager modernizing support, CRM, success, and enablement operations for Unity’s global game-engine business. Building AI experiences, automations, tooling, and data-driven processes.
Responsibilities
- Lead implementation of an AI-driven customer support experience, including customer journey design, Help Center management, and customer support AI chatbot implementation
- Establish feedback loops between support and product teams to surface recurring issues and drive root-cause resolution
- Prepare customer-facing teams for product and feature launches by updating the support knowledge base, addressing emerging customer issues, and planning training with enablement
- Partner with support leaders to maintain the Knowledge Base for self-service, AI enhancements, and support-agent contributions
- Drive technical solutioning for CRM and customer success tooling, including feature prioritization, adoption, usage tracking, and feedback gathering
- Own end-to-end design and implementation of a revamped enablement portal with GTM enablement
- Define customer support and customer success metrics with data teams, including metric definitions, dashboard design, and automated reporting
- Build automations and internal tools hands-on and scale larger builds with systems and data teams
Requirements
- Strong customer empathy and appreciation for seamless customer experiences
- Proven experience redesigning operational processes and delivering measurable improvement
- Structured thinking and ability to diagnose vague problems, develop options, and make defensible recommendations
- Track record driving cross-functional programs from concept through adoption through influence rather than authority
- Technical skills or strong technical savviness sufficient to build simple tooling, evaluate technical tradeoffs, and partner with systems and data teams
- Hands-on experience with AI coding tools is a plus
- Data fluency and comfort using evidence to prioritize
- Experience with customer support or customer success functions is a plus
- Sufficient knowledge of English for frequent professional verbal and written communication
Benefits
- Comprehensive health, life, and disability insurance
- Commute subsidy
- Employee stock ownership
- Competitive retirement/pension plans
- Generous vacation and personal days
- Support for new parents through leave and family-care programs
- Office food snacks
- Mental Health and Wellbeing programs and support
- Employee Resource Groups
- Global Employee Assistance Program
- Training and development programs
- Volunteering and donation matching program
- Equity awards
- Annual discretionary bonuses or sales commissions may be available
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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