Administration and co - pay assistant supporting Cencora’s Canadian patient reimbursement and pharmaceutical services. Maintaining patient records, processing coverage information, and escalating access barriers.
About the role
- Student Commons Administrator welcoming University of Alberta students and visitors. Managing space bookings, technology support, events, safety, and General Office operations.
Responsibilities
- Carry out opening and closing procedures, including unlocking the front door
- Manage the space booking system and train users to book space
- Diffuse visitor-facing situations and identify when assistance is required
- Tidy and maintain the Student Commons and café area
- Operate and maintain café equipment, including coffee machines, sinks, and refrigerators
- Support technology operations, troubleshoot issues, report problems, and ensure resolution
- Sign technology supplies and other items in and out, maintain inventories, and follow up on unreturned items
- Uphold the space code of conduct and intervene or escalate when needed
- Assist space tenants with accessing and using the space
- Provide students with information about campus services, health and wellness supports, and student advising
- Educate students on booking appointments with academic and career advisors and promote these services
- Identify and implement opportunities to enhance the student experience
- Coordinate student activities and connect with contracted services
- Assist with Alberta School of Business events hosted in the Carruthers Student Commons
- Provide backup for General Office operations, including vacation, emergency, and illness coverage
- Contact appropriate trades, building services, AICT, Help Desk, technology groups, and classroom technology services according to urgency
- Maintain communication with all involved parties
- Process Business Boutique purchases and record goods sold
- Organize General Office supplies and basement storage rooms
- Track key and equipment usage and ensure returns
- Accompany individuals to the basement storage room
- Stamp and approve bulletin-board postings according to policy and procedures
- Document and monitor first-aid-kit usage
- Prepare packages and resources for distribution
- Perform General Office opening and closing procedures, including alarms, keys, drawers, and storage rooms
- Manage key allocation, retrieval, inventory, and documentation
- Collect, store, and distribute checks for departments and business student organizations
- Monitor secured safes used by student clubs
- Perform initial photocopier, AV equipment, and laptop maintenance and troubleshooting; arrange servicing and report replacement needs
Requirements
- At least 2 years of post-secondary education is required
- Post-secondary education in a related field is preferred, including Events, Office Administration, Business, Education, or Library and Information Studies, or equivalent
- 1–2 years of experience working in an office setting, preferably in a post-secondary environment
- High level of customer service skills
- Excellent written and oral communication, organizational, and interpersonal skills
- Strong computer skills and ability to learn software programs quickly
- Proficiency with Microsoft Office and Google Suite
- Ability to work in a busy area with frequent interruptions
- Ability to work independently as a proactive self-starter
- Problem-solving, risk mitigation, judgment, adaptability, and response skills
- Knowledge of and sensitivity to health and wellness topics
- Mental health first aid training is an asset; training will be provided if needed
- Knowledge of event systems technology, including panel systems, AV inputs and outputs, signal flow, simple sound setups, microphones, speakers, and basic sound troubleshooting
- Effective time management and follow-up skills
- Willingness to learn and develop new skills
Benefits
- Hybrid work arrangement with remote and in-person work
- Part-time schedule of 25 hours per week
- Opportunity for full-time vacation, staff emergency, or illness coverage up to 40 hours per week
- Mental health first aid training provided if not already held
- Collective agreement coverage between the Governors of the University of Alberta and NASA
- Inclusive and accessible hiring process with interview accommodations available
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