Validation Cloud is a Web3 infrastructure platform that delivers elite, high-performance node and staking infrastructure.

Validation Cloud

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support-engineer

Validation Cloud is a Web3 data streaming and infrastructure company based in Zug, Switzerland. It provides a fast, scalable, and intelligent platform that connects organizations to Web3. The company specializes in offering highly performant and customizable products in staking, node operations, and data-as-a-service. Validation Cloud supports various projects and networks through its roles as a validator and node operator, including its partnerships with Starknet and the Espresso Network. Its services focus on Web3 infrastructure, facilitating the integration of businesses into the decentralized ecosystem.

• Serve as a technical expert and point of contact for enterprise customers
• Resolve production issues and answer platform questions
• Monitor production systems and infrastructure health
• Proactively identify and resolve issues to maintain high availability
• Collaborate with DevOps and Engineering teams to escalate and troubleshoot deep technical problems
• Create and maintain customer-facing documentation and internal runbooks
• Create and expand internal monitoring dashboards
• Participate in the on-call rotation and lead incident response when necessary
• Partner with Product and Engineering teams to advocate for customer needs and prioritize fixes and improvements
• Drive continuous improvements in support operations, tooling, and workflows

Senior Support Engineer

Senior Support Engineer supporting enterprise blockchain products at Validation Cloud.
Troubleshooting infrastructure, monitoring systems, and improving customer support operations.

Validation Cloud

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Senior Support Engineer

Validation Cloud