Customer Reliability Engineer at OpsGuru, enhancing customer service through cloud solutions. Leading reliability investigations and employing cutting - edge technology for digital transformation.
About the role
- Senior DevOps / Platform Engineer overseeing Velora's orchestration platform and enabling engineering self-service. Collaborating with teams to develop reliable infrastructure and operational solutions.
Responsibilities
- Take end-to-end ownership of our internal orchestration platform — a real SaaS product that DevOps builds and operates, whose customers are Velora's engineering teams.
- This is a full software stack: a frontend, a backend, a document database, and complex distributed orchestration logic built on an event-driven architecture with Redpanda. Owning it means owning the code, the architecture, and the roadmap — not just running it.
- Evolve the platform as a product: understand what engineering needs, design the workflows, and ship the software that delivers them.
- Own and evolve our infrastructure-as-code with Terraform (we use Terraform Cloud) — provisioning, upgrading, and managing environments. GCP (Raisely) is the focus initially, with expected exposure to AWS and Azure over time as the person ramps and begins contributing to Terraform for the other brands.
- Operate and scale Kubernetes-based workloads with Helm — owning reliability, capacity, networking, and performance for the services you support.
Requirements
- 5–9 years in platform engineering, DevOps, SRE, or software engineering, with strong production ownership and cross-team collaboration.
- Proven, hands-on software development experience — you've designed, built, and owned production services (backend, and ideally full stack), not just the infrastructure and pipelines around them.
- Bachelor's in Computer Science, Engineering, or a related field — or equivalent hands-on experience.
- Genuinely strong coding ability. We're language-agnostic, but you can build and reason about real software — internal tools, automation, services — not just glue scripts.
- Strong infrastructure-as-code skills with Terraform (we use Terraform Cloud) for provisioning, upgrades, and environment management. This is a strong preference rather than a hard gate.
- Solid Kubernetes and Helm experience operating production workloads, with room to deepen on the job.
- Cloud fluency with a GCP focus today and the appetite to build expertise across all three major clouds (GCP, AWS, Azure) as we unify the platform.
- Comfortable reasoning about distributed systems, service-oriented architecture, networking, and the hardware and virtualization concepts underneath — CPU, memory, and how a running process actually consumes resources.
- Working knowledge of databases and transactions — enough to reason about data integrity and trace where a data problem originates.
- Architectural instinct for ownership and boundaries — what a component should own, and where the line between Engineering and DevOps sits.
- A high bar for technical writing — clear design docs, diagrams, and RFCs.
Benefits
- 💵 Salary – The salary range for this role is $135,000 - $165,000 CAD. Your base salary compensation will be determined based on factors such as skills, education, experience, and geographic location.
- 🏝️ Paid Time Off – In Canada, everyone gets 4 weeks paid leave plus 11 days of public holidays, as well as an 'end of year shutdown' which is an extra 2 week company holiday. Plus, you are entitled to generous paid sick leave.
- 🌴 Work remotely – We're a remote-first company — live and work wherever you're happiest in Canada (excluding Quebec).
- 🤷 Training – We'll support you when you want to learn new skills or pay for conference or course tickets.
- ❤️ Health Coverage & Retirement – We offer robust medical, dental, vision, disability and life insurance coverages and have a 4% match on Retirement.
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