Senior IT Manager leading AI - first operations, identity, endpoint management, and zero - trust access at Zapier, an automation platform. Building a globally distributed IT organization supporting enterprise growth and remote employees.
About the role
- IT Operations Engineer managing IT support and infrastructure for climate tech startup veritree in Vancouver. Overseeing device management, user access, and security operations.
Responsibilities
- Provide responsive, high-quality end-user support across hardware, software, access, and connectivity
- Support core IT infrastructure - DNS, VPN, Wi-Fi, SaaS platforms, and productivity tools
- Own IT asset, license, and vendor management - procurement, renewals, cost optimization
- Create and maintain documentation, runbooks, and knowledge-base articles
- Administer Google Workspace and Microsoft 365 - users, groups, licensing, SSO, and security policies
- Own onboarding/offboarding lifecycle and enforce MFA and access reviews
- Oversee managed EDR provider and lead incident response using MITRE ATT&CK
- Run phishing and email security program and maintain security policies
Requirements
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related discipline - or equivalent hands-on experience
- 3+ years of experience in IT operations / systems administration, with exposure to security-related fields
- Proven experience managing device fleets via MDM - Apple and/or Windows
- Strong Google Workspace administration experience
- Experience working across Linux, macOS, and Windows environments
- Demonstrated experience using AI tools like Claude, ChatGPT, GitHub Copilot
- Experience building workflow automation using PowerShell, Python, n8n, or similar
- Networking fundamentals - DNS, VPN, Wi-Fi, and LAN/WAN
- Solid grounding in cybersecurity operations: identity, access management, EDR, MFA, phishing/email security
- Self-directed and comfortable owning ambiguity
Benefits
- Competitive salary with performance-driven framework for fair reviews tied to individual impact
- Extended health, dental, and vision benefits
- Additional Health Spending Account (HSA) / Lifestyle Spending Account (LSA) for well-being
- Time-off programs including vacation, personal days, and 4-week remote work program
- Employee discount with tentree, our sister company
- Flexible, hybrid work environment for collaboration and focus-driven impact
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