Commercial Auto Underwriting Manager developing underwriting strategies, rules, and policy wordings for TD Insurance. Driving regulatory compliance, product improvements, and business performance across Canada.
About the role
- Senior Director overseeing merchant underwriting, boarding, and fraud monitoring for Versapay’s B2B payments platform. Modernizing risk operations with automation, AI, and AR data.
Responsibilities
- Lead day-to-day merchant boarding, underwriting, and risk operations for Versapay’s B2B payments platform
- Lead a team of underwriters, risk analysts, and boarding specialists supporting payments and lending applications
- Redesign the boarding journey using AI-first workflows, straight-through approval, intelligent exception triage, and human review
- Define and operationalize risk appetite, credit policy, exposure limits, approval guardrails, exception review, delegated authority workflows, escalation thresholds, and monthly reporting
- Partner with Product, Engineering, Compliance, Finance, Sales, vendors, processors, and sponsor banks on policies, workflows, integrations, reporting, audits, and regulatory readiness
- Improve the KYB/KYC, beneficial ownership, sanctions/PEP screening, fraud, bank/transaction data, and decision orchestration technology stack
- Implement automation and AI-assisted document review with reviewable, auditable outputs and human decision workflows
- Maintain automated-decision controls, documentation, override tracking, quality assurance, and performance reviews
- Build the underwriting operating model for future embedded lending products
- Partner with Finance on portfolio performance, loss forecasting, vintage analysis, reserve modeling, pricing inputs, and lending economics
- Establish servicing-side risk controls, early-warning triggers, collections strategy, and loss mitigation
- Own ongoing merchant monitoring, transaction surveillance, chargeback and return analytics, anomaly detection, fraud indicators, ACH-return trends, and credit deterioration monitoring
- Build executive and sponsor-bank exposure dashboards and lead response protocols for high-severity risk events
- Ensure compliance with NACHA, BSA/AML, OFAC, card brand rules, state lending laws, and sponsor bank requirements
- Build, coach, and scale teams across underwriting, boarding operations, risk analytics, and portfolio monitoring
- Translate risk strategy into measurable SLAs and KPIs
Requirements
- 8+ years of relevant experience in payments risk, merchant underwriting, boarding operations, credit risk, or financial services operations, with at least 3+ years leading teams or major operational workstreams
- Deep knowledge of merchant underwriting: KYB/KYC, beneficial ownership, financial statement review, exposure modelling, MCC/industry risk, chargeback economics
- Proven track record modernizing legacy boarding processes through automated decisioning, vendor orchestration, and straight-through processing
- Hands-on familiarity with modern risk and verification vendors
- Working knowledge of card brand rules, NACHA, BSA/AML, OFAC, and sponsor bank operating requirements
- Experience operating in major card processor and sponsor bank environments
- Fluency in SQL and ability to interrogate model outputs and challenge analyst conclusions
- Ability to use alternative data signals, including AR/invoice data, payer behaviour, accounting-system data, or transaction flows
- Pragmatic approach to automation and AI with auditable decisions and appropriate human oversight
- Strong communication skills with senior stakeholders
- Prior lending exposure preferred, particularly in small business lending, working capital, MCA, factoring, term loans, or embedded finance
- Experience supporting the launch or operational scaling of a lending, credit, or embedded-finance product preferred
- Familiarity with AI/ML risk decisioning platforms and LLM-based document review tooling preferred
- Background in B2B/accounts receivable payments, embedded finance, or vertical SaaS preferred
- Exposure to model risk management frameworks preferred
- Experience navigating sponsor bank audits and regulatory exams preferred
- Working understanding of lending economics preferred
- Experience operating across multiple jurisdictions, including U.S. and Canadian payments or lending requirements preferred
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