Senior IT Engineer securing Turing’s identity, devices, SaaS applications, and corporate infrastructure. Automating employee lifecycle workflows for an AI company.
About the role
- Senior Technical Support Specialist supporting ERP integrations and payment workflows. Troubleshooting complex accounting issues for Versapay’s accounts-receivable automation platform.
Responsibilities
- Provide advanced functional and technical support for customers using Versapay's ERP integrations
- Support platforms including NetSuite, Sage Intacct, Microsoft Dynamics Business Central and Finance, and other ERP solutions
- Troubleshoot complex integration, payment processing, and accounting-related issues
- Partner with Product, Engineering, Customer Success, and Implementation teams
- Deliver exceptional customer experiences
- Own and resolve customer cases while managing escalations
- Meet success metrics including CSAT, SLA compliance, response times, Time to First Contact, and Time to Resolution
- Contribute to knowledge base articles and process improvements
- Collaborate across cross-functional teams
Requirements
- 3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity
- Experience with one or more ERP platforms, such as NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, Microsoft Dynamics Finance & Operations, Acumatica, SAP Business One, or other enterprise ERP solutions
- Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field
- Strong understanding of accounting principles and core ERP business processes, including Order-to-Cash, Procure-to-Pay, Record-to-Report, Accounts Receivable, General Ledger, and Financial Reporting
- Demonstrated ability to troubleshoot complex ERP issues and provide customer-focused solutions
- Experience supporting ERP customers in a technical support or customer care environment
- Strong analytical, problem-solving, and critical thinking skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience using customer support platforms such as Salesforce, Zendesk, Intercom, Jira, or similar ticketing systems
- ERP certifications are highly desirable
- Experience supporting payment integrations, APIs, middleware, or FinTech solutions
- Familiarity with ERP workflows, automation, reporting, and customization tools
- Experience with SQL, REST/SOAP APIs, integration troubleshooting, or data synchronization concepts
- Understanding of ERP customization frameworks such as SuiteScript, Power Platform, Business Central extensions, or Sage customization tools
- Strong organizational skills with exceptional attention to detail
- Customer-first mindset with a proactive approach to problem-solving
- Experience mentoring teammates or serving as a subject matter expert
Benefits
- Opportunities for professional development and career growth
- Work alongside talented professionals supporting enterprise ERP solutions
- Customer-focused team committed to exceptional service and continuous innovation
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