About the role

B2B customer service representative managing major beverage accounts for VIBRANT, a commercial marketing agency. Coordinating orders, logistics, customer issues, reporting, and internal departments.

Responsibilities

Manage order entry via computerized, manual and/or online data exchange, as well as order fulfillment activities
Closely monitor product supply to avoid stock-outs
Collaborate with the Logistics and Transport Department to ensure prompt delivery of customer orders
Proactively solve common customer problems
Research and respond promptly to customer queries and complaints
Produce various statistical reports
Collaborate with Logistics, Account Management, Marketing, colleagues and other departments to maintain customer relationships and keep relevant parties informed
Work efficiently under tight deadlines while ensuring a high level of accuracy
Report food quality issues to a superior
Manage major B2B accounts and provide exceptional service to internal and external customers

Strong problem-solving skills and willingness to work hard to find a solution
Strong interpersonal and persuasive skills, with ability to prioritize and multi-task in a dynamic environment
Results-oriented professional committed to providing first-rate customer service
Very good knowledge of MS Office software, including intermediate-plus Excel
Ability to handle stressful situations
Organized, self-starter, flexible, courteous, energetic team player with a positive attitude
Knowledge of SAP is considered an asset
Experience in manufacturing, procurement and order management is considered an asset
College diploma or equivalent
Two (2) to five (5) years’ experience in a similar position